Customer Service Representative

Papalia; Boxborough (MA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Flexible shifts

Ongoing training and career advance­-м

Supportive and energetic team culture

Job summary

Papalia Home Services in Boxborough, MA is seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.

This in-person role supports our plumbing, heating, cooling, and electrical solutions, handles high-volume calls, schedules appointments, and dispatches technicians while maintaining accurate records and delivering exceptional customer care.

Join a supportive, energetic team with ongoing training and career advancement opportunities.

Qualifications

• 3+ years of customer service experience.
• Dispatching experience a huge plus.
• Experience with high-volume inbound and outbound calls.

Responsibilities

• Answer incoming calls with professionalism and warmth.
• Schedule service appointments and dispatch technicians.
• Resolve customer inquiries and ensure satisfaction.
• Maintain accurate records in our system.
• Collaborate with team members to ensure smooth operations.
• Follow up with customers to build lasting relationships.

Skills

Customer service

Dispatching

High-volume calls

Communication

Multitasking

Positive attitude

Basic computer skills

Job description

Overview

Papalia Home Services

Location: Boxborough, MA (In-Person)

Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends

Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.

We are seeking aCustomer Service Representativewho thrives on connection, problem-solving, and making every interaction count.

Responsibilities

• Answer incoming calls with professionalism and warmth

• Schedule service appointments and dispatch technicians

• Resolve customer inquiries and ensure satisfaction

• Maintain accurate records in our system

• Collaborate with team members to ensure smooth operations

• Follow up with customers to build lasting relationships

Qualifications

• 3+ years of customer service experience

• Dispatching experience a huge plus!

• Experience with high-volume inbound and outbound calls

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Positive, customer-first attitude and team mindset

• Basic computer skills (training provided)

Benefits

• Competitive hourly pay

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Flexible shifts

• Ongoing training and career advancement opportunities

• Supportive and energetic team culture

Compensation

$25.00 – $30.00 per hour

Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.

USD $25.00/Hr.

USD $30.00/Hr.