Customer Service Leader — Build High-Impact Teams

Uline Inc.; Irving (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance + 401(k)

Bonus programs

Paid holidays & PTO

Tuition assistance

Air-conditioned facilities

Fitness center & walking paths

Job summary

Uline is seeking a Customer Service Department Manager at our Irving, TX location to lead and empower teams to deliver the exceptional service our customers love.

The role offers a pay range of $85,000 to $100,000 per year with a comprehensive benefits package, including health insurance and a 401(k) plan.

Requirements include a bachelor’s degree and at least 3 years of customer service management experience, plus ability to coach and develop a high-performing team; on-site work.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Proven ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Team leadership

Coaching

Customer service management

Education

Bachelor's degree

Job description

Uline is seeking a Customer Service Department Manager at our Irving, TX location to lead and empower teams to deliver the exceptional service our customers love.

The role offers a pay range of $85,000 to $100,000 per year with a comprehensive benefits package, including health insurance and a 401(k) plan.

Requirements include a bachelor’s degree and at least 3 years of customer service management experience, plus ability to coach and develop a high-performing team; on-site work.