Customer Service Dept Manager — On-Site, 401(k) Match

Uline; Dallas (TX); Sur place; USD 85 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Résumé du poste

Uline in Irving, TX is seeking a Customer Service Department Manager to lead teams and uphold our legendary customer experience.

You will train Team Leads, manage daily operations across customer service groups, and continually raise service levels by analyzing performance data and streamlining procedures.

With a Bachelor’s degree and 3+ years of management experience, you’ll join a stable, growth-oriented company that offers strong benefits, competitive pay, and opportunities to advance.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Proven coaching and development skills.

Responsabilités

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Connaissances

Customer service management

Coaching & development

Formation

Bachelor’s degree

Description du poste

Uline in Irving, TX is seeking a Customer Service Department Manager to lead teams and uphold our legendary customer experience.

You will train Team Leads, manage daily operations across customer service groups, and continually raise service levels by analyzing performance data and streamlining procedures.

With a Bachelor’s degree and 3+ years of management experience, you’ll join a stable, growth-oriented company that offers strong benefits, competitive pay, and opportunities to advance.