Bilingual CS Dept. Manager — Lead & Elevate Service

Uline; Dallas (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid holidays & PTO

Tuition assistance

Job summary

Uline, Texas Branch - Irving, TX, seeks a Bilingual Customer Service Department Manager to empower teams and deliver exceptional customer experiences. The role is on-site and pays competitively for the Dallas area, with growth opportunities across 45+ years of success.

Responsibilities include training team leads, overseeing daily operations of multiple service departments, and driving efficiency by evaluating procedures and performance data.

Qualifications

• Bachelor’s degree is required.
• Bilingual (English/Spanish) fluent in both verbal and written forms.
• 3+ years of customer service management experience.
• Ability to coach and develop a high-performing team.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Bilingual English/Spanish

Education

Bachelor's degree

Job description

Uline, Texas Branch - Irving, TX, seeks a Bilingual Customer Service Department Manager to empower teams and deliver exceptional customer experiences. The role is on-site and pays competitively for the Dallas area, with growth opportunities across 45+ years of success.

Responsibilities include training team leads, overseeing daily operations of multiple service departments, and driving efficiency by evaluating procedures and performance data.