Customer Service Department Manager

Uline; Dallas (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline in Irving, TX is seeking a Customer Service Department Manager to lead teams and uphold our legendary customer experience.

You will train Team Leads, manage daily operations across customer service groups, and continually raise service levels by analyzing performance data and streamlining procedures.

With a Bachelor’s degree and 3+ years of management experience, you’ll join a stable, growth-oriented company that offers strong benefits, competitive pay, and opportunities to advance.

Qualifications

• Bachelor’s degree required.
• 3+ years of customer service management experience.
• Proven coaching and development skills.

Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Skills

Customer service management

Coaching & development

Education

Bachelor’s degree

Job description

Texas Branch - Irving, TX

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Pay from $85,000 to $100,000 per year

Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern air-conditioned facilities.
• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-TXMANC)

#ZR-TXCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!