Customer Service & Delivery Support Specialist

Paycom - ATS; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction by providing accurate information on orders, delivery status, and installation services.

The role requires at least 2 years in customer service or office admin, strong communication, and organizational skills, with proficiency in MS Office and familiarity with ERP systems.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions and requests.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers. You will address inquiries, resolve issues, and ensure satisfaction by providing accurate information on orders, delivery status, and installation services.

The role requires at least 2 years in customer service or office admin, strong communication, and organizational skills, with proficiency in MS Office and familiarity with ERP systems.