Customer Service & Office Administrator

Paycom - ATS

Youngstown (OH)

On-site

USD 32,000 - 42,000

Full time

7 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The role requires attention to detail, organization, and a passion for delivering excellent customer experiences. Key responsibilities include providing order and delivery information, handling calls and emails promptly, escalating complex issues, and tracking delivery schedules for real-time

Qualifications

Must have high school diploma or equivalent.
Minimum 2 years of customer service or office administration experience.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Excellent organizational skills and ability to manage priorities.

Responsibilities

Provide customers with accurate information regarding orders, delivery status, and product details.
Answer phone calls and respond to emails promptly with courteous, professional service.
Resolve customer issues efficiently and escalate unresolved matters to the supervisor when needed.
Monitor and track delivery schedules to provide real-time updates.
Collaborate with colleagues and other departments to maintain seamless operations and service.