Customer Service & Data Entry Specialist - Invoicing & Orders

Fire-Dex, Inc.; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Profit sharing bonuses

Health, dental, and vision insurance

Paid time off and parental leave

401(k) with employer matching

Life insurance and short-term disab.

Employee assistance program

Job summary

Gear Wash, a Fire-Dex company, is seeking a Customer Service and Data Entry Associate in Bronx, NY. This full-time role handles professional customer service and accurate invoice processing, working closely with Operations, Drivers, and Finance to ensure gear tracking and billing efficiency.

The position requires at least 2 years in customer service with strong communication and detail orientation. Proficiency in Microsoft Office is essential, with invoicing experience a plus.

Qualifications

• Minimum of 2 years of experience in customer service and administrative support; billing or invoicing experience preferred.
• Strong attention to detail with the ability to maintain accurate records.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience with invoicing, accounting, or accounts receivable systems preferred.
• Strong verbal and written communication skills.

Responsibilities

• Respond to incoming phone calls, emails, and messages from customers in a timely and professional manner.
• Process invoices accurately and on schedule, including month-end billing deadlines.
• Review, verify, and close work orders prior to invoicing, resolving discrepancies as needed.
• Coordinate with Operations Supervisors and drivers to track gear status and support pickups and deliveries.
• Maintain communication with customers regarding service updates and billing questions.
• Follow up on outstanding invoices and document collection activity with Finance.

Skills

Customer service

Administrative support

Strong communication

Attention to detail

Tools

Outlook

Excel

Word

Microsoft Office

Job description

Gear Wash, a Fire-Dex company, is seeking a Customer Service and Data Entry Associate in Bronx, NY. This full-time role handles professional customer service and accurate invoice processing, working closely with Operations, Drivers, and Finance to ensure gear tracking and billing efficiency.

The position requires at least 2 years in customer service with strong communication and detail orientation. Proficiency in Microsoft Office is essential, with invoicing experience a plus.