Customer Experience & Data Entry Specialist

Rand-Whitney; Pawtucket (RI); On-site; USD 36,000 - 53,000; Full time

Job summary

Rand Whitney Container in Pawtucket, RI is seeking a Customer Service Representative to provide outstanding service to internal and external customers. You will handle inquiries, update records, and support pricing and invoicing processes.

The role requires strong communication, data entry accuracy and the ability to work in a fast-paced environment, with attention to detail and independent work habits. A High School Diploma or equivalent is required, and prior experience with data entry and

Qualifications

• Experience with data entry and customer interaction required.
• Excellent verbal and written communication skills.
• Ability to enter and retrieve information accurately.
• Familiarity with basic office software and pricing/data processes.

Responsibilities

• Maintain customer records by updating account information.
• Respond to product/service inquiries and resolve issues.
• Prepare correspondence to obtain needed customer information.
• Document files and maintain detailed records.
• Provide feedback on service failures or customer concerns.
• Assist with pricing adjustments and invoicing processes.

Skills

Data entry

Customer service

Communication

Attention to detail

Multitasking

Independence

Pricing support

Problem solving

Record keeping

Education

High School Diploma/ Equivalent

Job description

Rand Whitney Container in Pawtucket, RI is seeking a Customer Service Representative to provide outstanding service to internal and external customers. You will handle inquiries, update records, and support pricing and invoicing processes.

The role requires strong communication, data entry accuracy and the ability to work in a fast-paced environment, with attention to detail and independent work habits. A High School Diploma or equivalent is required, and prior experience with data entry and