Customer Service Coordinator – Logistics & Order Processing

Connect Staffing; Houston (TX); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Connect Staffing Solutions, LLC is hiring a Logistics Customer Service Coordinator for an on-site role in Houston. The position requires hands-on experience entering customer orders, coordinating inbound/outbound shipments, and direct customer communication in a logistics environment.

This role focuses on accurate order processing, timely shipping, and close collaboration with warehouse and transportation teams to meet deadlines. On-site schedule is Monday–Friday, 8:00 AM–5:00 PM.

Formación

• At least 2 years of office-based customer service or order coordination experience in logistics, warehousing, freight forwarding, or distribution.
• Direct experience entering and processing customer purchase orders or sales orders for physical products.
• Experience coordinating inbound and outbound shipments with warehouse or transportation teams.
• Daily customer communication by email and phone regarding orders and shipments.
• Hands-on use of an ERP, WMS, or order management system to enter orders, update shipment information, or monitor fulfillment.
• Working knowledge of Microsoft Outlook and Excel.
• Strong written and verbal English communication skills.
• Ability to manage multiple orders, maintain accurate records, and meet deadlines.

Responsabilidades

• Receive customer purchase orders and accurately enter inbound and outbound orders into the company’s system.
• Verify order details, quantities, shipping instructions, and customer requirements before releasing orders.
• Coordinate with warehouse, shipping, and receiving teams to ensure orders are processed and shipped on time.
• Monitor open orders and follow up on pending shipments.
• Communicate directly with customers by email and phone regarding order status, shipment updates, delays, and discrepancies.
• Review purchase orders, packing lists, bills of lading, and shipment confirmations for accuracy.
• Investigate shortages, overages, incorrect orders, and other shipment issues.
• Update customer, inventory, order, and shipment records.
• Meet established order accuracy, response-time, and processing standards.

Conocimientos

Customer service

Order processing

Communication skills

Microsoft Outlook

Microsoft Excel

English proficiency

Herramientas

ERP system

WMS

Order management system

Descripción del empleo

Location: Houston, TX 77066
Pay: $21.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position: Full-time, on-site

Connect Staffing Solutions is hiring an experienced Logistics Customer Service Coordinator for a logistics and warehousing company in North Houston.

Applicants must have hands-on experience entering customer orders, coordinating inbound and outbound shipments, and communicating directly with customers in a logistics, warehousing, freight forwarding, or distribution office.

This position manages customer orders from receipt through shipment completion. General customer service, call center, receptionist, delivery driving, or warehouse picking/packing experience alone does not meet the requirements.

What You Will Do

• Receive customer purchase orders and accurately enter inbound and outbound orders into the company’s system.

• Verify order details, quantities, shipping instructions, and customer requirements before releasing orders.

• Coordinate with warehouse, shipping, and receiving teams to ensure orders are processed and shipped on time.

• Monitor open orders and follow up on pending shipments.

• Communicate directly with customers by email and phone regarding order status, shipment updates, delays, and discrepancies.

• Review purchase orders, packing lists, bills of lading, and shipment confirmations for accuracy.

• Investigate shortages, overages, incorrect orders, and other shipment issues.

• Update customer, inventory, order, and shipment records.

• Meet established order accuracy, response-time, and processing standards.

Required Experience

• At least 2 years of office-based customer service or order coordination experience within logistics, warehousing, freight forwarding, or distribution.

• Direct experience entering and processing customer purchase orders or sales orders for physical products.

• Experience coordinating inbound and outbound shipments with warehouse or transportation teams.

• Daily customer communication by email and phone regarding orders and shipments.

• Hands-on use of an ERP, WMS, or order management system to enter orders, update shipment information, or monitor fulfillment.

• Working knowledge of Microsoft Outlook and Excel.

• Strong written and verbal English communication skills.

• Ability to manage multiple orders, maintain accurate records, and meet deadlines.

• Availability to work on-site in Houston 77066, Monday–Friday, 8:00 AM–5:00 PM.

Relevant Job Titles

Logistics Customer Service Representative, Warehouse Customer Service Representative, Customer Service Coordinator, Order Processing Specialist, Shipping Coordinator, or Distribution Customer Service Representative.

Connect Staffing Solutions, LLC