National Logistics Coordinator

Premier Refrigerated Transport; Houston (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

AD&D insurance

401K

Job summary

Premier Refrigerated Transport seeks a Logistics Coordinator to support national transportation and logistics activities from our Houston, TX operation. The role is full-time and involves coordinating routes, schedules and status updates for customers and drivers, while maintaining reports and ensuring service quality.

Responsibilities include rapid decision-making, problem-solving, and cross-functional communication with internal teams and external carriers.

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Ability to communicate information clearly and effectively.
• Proven problem-solving and decision-making skills.

Responsibilities

• Interact with customers by telephone or electronically to provide information about routes, schedules, and deliveries.
• Make quick decisions and communicate results to appropriate parties.
• Maintain and distribute daily, weekly, and monthly reports.
• Ensure changes resolve issues and improve delivery performance.
• Deliver excellent customer service at all times.
• Analyze information to identify best solutions and resolve problems.
• Refer unresolved situations to designated departments for follow-up.

Skills

Customer service

Call center

Logistics knowledge

Microsoft Office

Tools

Microsoft Office

Job description

Position:National Logistics Coordinator

Location: Houston, TX

Job Id:1416

# of Openings:1

Job Title: Logistics Coordinator
Business Unit Logistics
Location: Houston, TX
Reports To: Logistics Manager
Work Schedule: Generally: Monday - Friday 9AM - 6PM

Type of Position: Full Time
FLSA Status: Salaried Non-Exempt $36,350 – $44,000 annually

Position Summary for Logistics Coordinator:

This call center position supports nationally all transportation/logistics activity within our three regions. Work shift may be scheduled on day, night, weekends, or weekdays. Serves as a primary customer service point of contact for drivers, equipment providers, contract carriers, external customers and internal departments.

Job Requirements for Logistics Coordinator:

The requirements listed below are representative of the knowledge, skill, and ability required for this call center position. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the work functions.

Essential Duties and Responsibilities for Logistics Coordinator:

• Interact with employees and customers by telephone or electronically in order to provide information about distribution routes, schedules, and status of customer deliveries
• Capability of making decisions quickly and communicating information to appropriate parties
• Maintain and distribute daily, weekly, and monthly reports
• Check to ensure that appropriate changes were made to resolve situations
• Must possess a commitment to exceeding customer expectations and delivering excellent customer service at all times
• Analyzing information and evaluating results to choose the best solution and solve problems
• Refer unresolved situations to designated departments for further investigation

Secondary Duties and Responsibilities for Logistics Coordinator:

• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems
• Using computers and computer systems to update, maintain, data entry, enter data, or process information

Competencies for Logistics Coordinators:

• Planning and Organizing – Sets priorities to optimize time usage, adheres to schedules and plans.
• Teamwork and Relationship-Building Skills – Assists team members in accomplishing their objectives, establishes effective working relationships, and promotes team efforts.
• Adaptability and Change Management Skills – Has the skill to multi- task and juggle competing priorities.
• Communication and Cooperation – Effectively communicates upward, downward and laterally.

Skills, Knowledge, and Abilities for Logistics Coordinators:

• Able to function well in a fast-paced, team-focused environment
• Organize workload and prioritize effectively
• Experience working with Microsoft and other computer programs
• Assertive problem solver who looks beyond the standard solutions to overcome challenges

Education and Work Experience for Logistics Coordinators:

Desired:

• Prior customer service experience or call center experience preferred
• Strong team player, mature, independent, and work well in a fast-paced environment
• Previous experience in Logistics (Freight Forwarding, Dispatching DOT Drivers)
• Call center experience

Why you should join our LogisticsCoordinator team:

• Medical, Dental and Vision at a affordable cost
• Life, AD&D and Long Term Disability
• 401K
• Vacation Pay
• Sick Pay
• Holiday Pay

Notice: The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Equal Opportunity Employer/ Veterans/ Disabled For full details, including physical demands, request the full job description.