Customer Service Coordinator, Disability Access Center

California State University, Sacramento; Sacramento (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

California State University, Sacramento is seeking a Customer Service Coordinator for the Disability Access Center. This role includes managing front desk reception, training student assistants, and coordinating communications with staff. Candidates must demonstrate strong communication skills, proficiency in office technology, and a commitment to supporting individuals with disabilities. This position requires a detail-oriented individual with sound judgment and the ability to maintain confidentiality.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to maintain confidentiality of sensitive information.
• Interest in providing services to individuals with disabilities.

Responsibilities

• Manage front desk reception duties including communication methods.
• Train and supervise student assistants on front office tasks.
• Coordinate scheduling and communications with various stakeholders.
• Maintain accurate records and adhere to confidentiality requirements.

Skills

Good communication and interpersonal skills

Proficient knowledge of English grammar

Proficient with Microsoft Office suite

Ability to operate office technology

Strong knowledge of office methods

Ability to interpret and convey instructions

Attention to detail

Sound judgment and initiative

Maintain confidentiality

Present information effectively in writing

Interest in working with individuals with disabilities

Train and lead student assistants

Tools

Microsoft Office suite

Oracle Client Server

CMS and database systems

Job description

Customer Service Coordinator, Disability Access Center

Work type: Staff

Location: Sacramento

Hiring Preference

Eligible on‑campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment.

Position Summary

Oversee and cover front desk reception duties, including walk‑ins, phone calls, e‑mails and other communication methods. Train and supervise student assistants providing relief coverage at the front office, and coordinate with Access Coordinators, the ASL/CART Coordinator, and the Director regarding scheduling and communication needs.

Responsibilities

• Manage front desk reception duties (walk‑ins, phone calls, e‑mails).
• Train and supervise student assistants for front office relief coverage.
• Coordinate with Access Coordinators, ASL/CART Coordinator, and the Director on scheduling and communication.
• Maintain accurate records and adhere to confidentiality requirements.

Required Qualifications

• Good communication and interpersonal skills, both verbal and written.
• Proficient knowledge of English grammar, punctuation, and spelling.
• Proficient with Microsoft Office suite, Oracle Client Server (Windows), CMS, and other database systems.
• Ability to operate a PC, printer, photocopy machine, multi‑line telephone, and related technology.
• Strong knowledge of office methods, procedures, and practices.
• Ability to interpret and convey procedures, policies, and instructions clearly.
• Independent work, prioritization, and attention to detail.
• Apply sound judgment, discretion, and initiative to solve problems.
• Maintain confidentiality of department and student records per applicable laws.
• Perform standard arithmetic functions related to transactions.
• Present information effectively in writing.
• Follow instructions and ask questions when needed.
• Interest in working with individuals with disabilities.
• Train, lead, and monitor student assistant receptionists.
• Commitment to a welcoming and inclusive work environment.

Preferred Qualifications

• Experience in a fast‑paced student services office setting.

Condition of Employment

• Ability to complete a background check.

Equal Employment Opportunity

California State University, Sacramento is an affirmative action/Equal Opportunity Employer and hires only individuals who are legally authorized to work in the United States. We consider qualified applicants without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability.