Customer Service Coordinator, Disability Access Center

Opt For Healthy Living; Sacramento (CA); On-site; USD 45,164 - 65,799; Full time

Job summary

Opt For Healthy Living is seeking a Customer Service Coordinator in Sacramento, California. The role involves managing front desk duties and supervising student assistants. Candidates must have effective communication skills and proficiency in Microsoft Office applications. The position requires a high school diploma, and responsibilities include coordinating with staff to ensure effective operations within the Disability Access Center. The anticipated salary range is $4,047 – $5,896 per month, working Monday to Friday on-site.

Qualifications

• Effective communication with staff and external constituencies.
• Competence in understanding and communicating information.
• Ability to perform standard arithmetic functions.

Responsibilities

• Oversee front desk reception duties.
• Train and supervise student assistants.
• Coordinate with Access Coordinators and other staff.

Skills

Communication and interpersonal skills

Proficiency in Microsoft Word, Outlook, Excel, Power Point

Ability to work independently and prioritize tasks

Understanding of confidentiality laws

Ability to train and lead student assistants

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Oracle (Client Server – Windows)

Job description

Customer Service Coordinator, Disability Access Center

Apply now. Job no: 552978

Work type: Staff

Location: Sacramento

Categories: Unit 7 – CSUEU – Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On‑site (work in‑person at business location)

Priority Application Date: Monday, May 25, 2026 @ 11:55 pm PT

Hiring Preference

Eligible on‑campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.

Position Summary

Oversee and cover front desk reception duties: walk‑ins, phone calls, e‑mails, and other forms of communication for the department.

Train and supervise student assistants providing relief coverage at the front office.

Co‑ordinate with Access Coordinators, the ASL/CART Coordinator, and the Director regarding scheduling and communication needs.

FLSA

Non‑Exempt (Eligible for overtime compensation)

Anticipated Hiring Range

Minimum of the classification range, step 1 ($4,047 per month)

Salary Range

$4,047 – $5,896 per month (CSU Classification Salary Range)

Work Hours

Monday–Friday, 8:00 a.m. – 5:00 p.m. Summer Hours (May–August): 7:30 a.m. – 4:00 p.m. with a 30 minute lunch.

This position will be working on‑site in the Disability Access Center.

Department Information

The Disability Access Center (DAC) offers a wide range of accommodation services that ensure students with disabilities have equal access and opportunity to pursue their educational goals. Working collaboratively, DAC provides campus‑wide consultation and serves as a primary information resource on disability‑related issues to the campus community.

Entry Requirements

Fully functional knowledge of and skill in standard office procedures and practices, ability to understand and operate in a variety of organizational structures, and thorough knowledge of English grammar, spelling, and punctuation. Ability to use and quickly learn new office support technology systems and software packages is also required.

These qualifications are normally obtained through a high school program, technical/vocational program, or equivalent combined with several years of related office work experience.

Required Qualifications

• Demonstrated good communication and interpersonal skills interacting effectively with all levels of staff and external constituencies, both verbally and in writing
• Thorough knowledge of English grammar, punctuation, and spelling
• Familiarity and proficiency with Microsoft Word, Outlook, Excel, Power Point, Oracle (Client Server – Windows), CMS, and other database software systems
• Ability to use and operate a personal computer, printer, photocopy machine, multi‑line telephone, and other technology
• Thorough knowledge of office methods, procedures, and practices
• Competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions
• Ability to work independently and prioritize and complete multiple tasks with attention to detail
• Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions
• Ability to maintain confidentiality related to department and student records according to applicable laws and regulations
• Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data
• Competence in effectively presenting standard information in writing
• Ability to follow instructions and ask questions when needed
• Ability and/or interest in working with individuals with disabilities
• Ability to train, provide lead work direction and monitor student assistant receptionist
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community

Condition of Employment

• Ability to complete the background check process

Preferred Qualifications

• Experience working in a fast‑paced student services office setting

Documents Needed to Apply

• Resume

Equity, Diversity, Inclusion, and Accessibility

California State University, Sacramento is an affirmative action and equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

Background check (including criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status or continued employment.

Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by the collective bargaining agreement.

Applications close: (Date not specified)