Customer Service Coordinator, Disability Access Center

The California State University; Sacramento (CA); On-site; USD 45,164 - 65,799; Full time

Job summary

The California State University is seeking a Customer Service Coordinator for the Disability Access Center in Sacramento. This role involves overseeing front desk operations, training student assistants, and collaborating with various coordinators to ensure effective communication. Candidates should demonstrate strong communication and interpersonal skills, proficiency in Microsoft Office, and a commitment to inclusivity in a diverse environment. A high school diploma or equivalent is required, and experience in a student services office is preferred.

Qualifications

• Ability to use new office support technology systems and software packages.
• Several years of related office work experience.

Responsibilities

• Oversee front desk duties including communication with students and staff.
• Train and supervise student assistants for front office coverage.
• Coordinate with Access Coordinators for departmental needs.

Skills

Communication skills

Interpersonal skills

Knowledge of English grammar

Proficiency with Microsoft Office

Ability to maintain confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

PowerPoint

Oracle

CMS

Job description

Customer Service Coordinator, Disability Access Center

Apply now. Job no: 552978

Work type: Staff

Location: Sacramento

Categories: Unit 7 – CSUEU – Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On‑site (work in‑person at business location)

Priority Application Date: Monday, May 25, 2026 @ 11:55 pm PT

Hiring Preference

Eligible on‑campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.

Position Summary

Oversee and cover front desk reception duties: walk‑ins, phone calls, e‑mails, and other forms of communication for the department.

Train and supervise student assistants providing relief coverage at the front office.

Co‑ordinate with Access Coordinators, the ASL/CART Coordinator, and the Director regarding scheduling and communication needs.

FLSA

Non‑Exempt (Eligible for overtime compensation)

Anticipated Hiring Range

Minimum of the classification range, step 1 ($4,047 per month)

Salary Range

$4,047 – $5,896 per month (CSU Classification Salary Range)

Work Hours

Monday–Friday, 8:00 a.m. – 5:00 p.m. Summer Hours (May–August): 7:30 a.m. – 4:00 p.m. with a 30 minute lunch.

This position will be working on‑site in the Disability Access Center.

Department Information

The Disability Access Center (DAC) offers a wide range of accommodation services that ensure students with disabilities have equal access and opportunity to pursue their educational goals. Working collaboratively, DAC provides campus‑wide consultation and serves as a primary information resource on disability‑related issues to the campus community.

Entry Requirements

Fully functional knowledge of and skill in standard office procedures and practices, ability to understand and operate in a variety of organizational structures, and thorough knowledge of English grammar, spelling, and punctuation. Ability to use and quickly learn new office support technology systems and software packages is also required.

These qualifications are normally obtained through a high school program, technical/vocational program, or equivalent combined with several years of related office work experience.

Required Qualifications

• Demonstrated good communication and interpersonal skills interacting effectively with all levels of staff and external constituencies, both verbally and in writing
• Thorough knowledge of English grammar, punctuation, and spelling
• Familiarity and proficiency with Microsoft Word, Outlook, Excel, Power Point, Oracle (Client Server – Windows), CMS, and other database software systems
• Ability to use and operate a personal computer, printer, photocopy machine, multi‑line telephone, and other technology
• Thorough knowledge of office methods, procedures, and practices
• Competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions
• Ability to work independently and prioritize and complete multiple tasks with attention to detail
• Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions
• Ability to maintain confidentiality related to department and student records according to applicable laws and regulations
• Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data
• Competence in effectively presenting standard information in writing
• Ability to follow instructions and ask questions when needed
• Ability and/or interest in working with individuals with disabilities
• Ability to train, provide lead work direction and monitor student assistant receptionist
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community

Condition of Employment

• Ability to complete the background check process

Preferred Qualifications

• Experience working in a fast‑paced student services office setting

Documents Needed to Apply

• Resume

Equity, Diversity, Inclusion, and Accessibility

California State University, Sacramento is an affirmative action and equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

Background check (including criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status or continued employment.

Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by the collective bargaining agreement.

Applications close: (Date not specified)