PRODUCT SUPPORT SPECIALIST

AppleOne Employment Services; La Mirada (CA); On-site; USD 48,000 - 52,000; Full time

Job summary

AppleOne Employment Services is seeking a Product Support Specialist in La Mirada, CA. You will handle high-volume calls, emails, and live chat, providing technical product assistance and processing orders, returns, and shipping updates.

The role emphasizes accurate data entry, clear communication, and dependable teamwork in a fast-paced customer care environment.

Qualifications

• 2+ years of call center, ecommerce, or customer service experience.
• Technical product support and high-volume inbound call experience.
• Proficiency with Outlook, Excel, and Word; data entry accuracy.

Responsibilities

• Handle heavy inbound calls, emails, and Live Chat with high-quality service.
• Troubleshoot and resolve customer and product support issues including returns and warranties.
• Enter and manage orders, support cases, and shipping claims with accuracy.
• Coordinate with 3PL warehouse partners to ensure timely shipments.
• Maintain customer records, notes, and follow-up documentation.
• Perform data entry, reporting, and team training support.

Skills

Call center experience

Customer service

Communication

Data entry accuracy

Education

Associate degree or higher

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Summary

We are seeking a Product Support Specialist with call center experience, strong technical troubleshooting skills, and the ability to manage high-volume inbound customer interactions with professionalism and accuracy.

The Product Support Specialist will support customers through phone, email, and Live Chat while assisting with order entry, product support cases, returns, warranties, shipping updates, and related customer care needs. This is a great opportunity to join a supportive team environment where accuracy, communication, dependability, and a positive customer experience are valued. Candidates who enjoy problem-solving, working with technical product lines, and contributing to a team-oriented customer care department will be a strong fit.

Key Responsibilities

• Handling heavy inbound customer calls, emails, and Live Chat inquiries while delivering excellent customer service.
• Troubleshooting and resolving customer service and technical product support issues, including shipping updates, product repairs, returns, warranties, and claims.
• Entering and managing orders, support cases, return authorizations, call tags, backorders, shipping claims, and damage claims with accuracy.
• Communicating daily with 3PL warehouse partners to help manage order fulfillment and ensure timely shipments.
• Maintaining accurate customer records, case notes, correspondence, and follow-up documentation.
• Completing administrative tasks such as data entry, reports, customer survey updates, meeting coordination, and team training support.

Job Details

• Pay Range: $24 to $25 per hour, DOE.
• Job Type: Approximately 6 months with possible temp-to-hire conversion.
• Location: La Mirada, CA.
• Schedule: Monday through Friday, 9:30 AM to 6:00 PM, one Saturday every 8 weeks, 9:00 AM to 1:00 PM. Holiday availability required on a rotational basis.

Required Qualifications

• 2+ years of call center, e-commerce, or customer service experience.
• Technical product support and high-volume inbound call experience.
• Strong communication and customer service skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Accurate data entry and typing speed of 50+ WPM.
• Availability for rotational Saturdays and holidays.
• Ability to pass background and drug screening.

Preferred Qualifications

• Associate degree or higher.
• Live chat and ERP system experience.
• Microsoft Dynamics or Business Central experience.
• Manufacturing, order management, or technical customer care experience.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.