Inside Sales Representative

AppleOne Employment Services; Fort Lauderdale (FL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Discretionary monthly bonus

100% employer-paid health insurance

Retirement plan

Paid time off

Direct hire

On-site work in Fort Lauderdale

Job summary

AppleOne Employment Services seeks a Customer Service / Sales Support Representative for a direct hire, 100% onsite role in Fort Lauderdale, FL. You will handle order entry, quotes, and coordinate with internal teams to ensure smooth shipping for our aviation/aerospace clients.

Ideal candidates have 2+ years in customer service or sales support, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of experience in customer service, sales support, account coordination, account management, order management, or a related role.
• Experience in order entry and order processing for existing customer accounts.
• Strong verbal and written communication skills with a confident and professional telephone presence.
• Ability to coordinate with purchasing, warehouse, shipping, and internal departments.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as a primary point of contact for existing customers, responding to calls, emails, inquiries, and account needs in a professional and timely manner.
• Enter and process customer orders accurately, monitor order status, and follow orders through fulfillment and shipping.
• Prepare quotations, provide pricing, availability, product information, and lead-time details, and follow up as needed.
• Coordinate with purchasing, warehouse, shipping, and internal departments to ensure customer requirements are met.
• Maintain accurate customer, order, quote, and account information in company systems.
• Support the sales team with administrative tasks, account support, customer communication, and long-term relationship management.

Skills

Customer service

Sales support

Order entry/processing

Communication skills

Microsoft Office

Attention to detail

Team coordination

Education

Associate’s degree in Business

Tools

CRM/ERP systems

Job description

Job Summary

We are seeking a Customer Service / Sales Support Representative for a direct hire opportunity in Fort Lauderdale, FL, supporting an established international supplier serving the aviation and aerospace industries. This full-time, 100% onsite role is ideal for a customer-focused professional who enjoys order coordination, sales support, account service, and building strong relationships with existing customers.

This is not a cold-calling or lead generation role. The Customer Service / Sales Support Representative will serve as a key point of contact for established customers, helping process orders, prepare quotes, communicate updates, and coordinate with internal teams to ensure excellent service from order entry through shipping.

This opportunity offers a stable, long-term career path with supportive leadership, a collaborative team environment, strong benefits, and the chance to grow into increased account management responsibility. It is a great fit for someone who is highly organized, dependable, professional on the phone, and interested in developing specialized knowledge in the aviation and aerospace industry.

Key Responsibilities

• Serve as a primary point of contact for existing customers, responding to calls, emails, inquiries, and account needs in a professional and timely manner.
• Enter and process customer orders accurately, monitor order status, and follow orders through fulfillment and shipping.
• Prepare quotations, provide pricing, availability, product information, and lead-time details, and follow up as needed.
• Coordinate with purchasing, warehouse, shipping, and internal departments to ensure customer requirements are met.
• Maintain accurate customer, order, quote, and account information in company systems.
• Support the sales team with administrative tasks, account support, customer communication, and long-term relationship management.

Compensation and Benefits

• Base salary: $48,000 per year.
• Bonus: Discretionary, team-performance based monthly bonus
• Benefits: 100% employer-paid health insurance, approximately $1,500 per month value.
• Retirement plan.
• Paid time off.
• Schedule: Full-time.
• Work arrangement: 100% onsite in Fort Lauderdale, FL 33309.
• Employment type: Direct hire.

Required Qualifications and Skills

• Manage customer service, sales support, order entry, and order processing for existing customer accounts.
• Prepare quotes, follow up on customer requests, and communicate pricing, availability, and lead-time information.
• Coordinate with internal departments to move orders accurately from entry through shipping.
• Support account management activities and maintain strong long-term customer relationships.
• 2+ years of experience in customer service, sales support, account coordination, account management, order management, or a related role.
• Strong verbal and written communication skills with a confident and professional telephone presence.
• Experience responding to customer inquiries, managing follow-up, and handling multiple priorities accurately.
• Strong organizational skills, attention to detail, and ability to work in a small, fast-paced team environment.
• Ability to coordinate effectively with purchasing, warehouse, shipping, sales, and other internal departments.
• Proficiency with Microsoft Office.
• Ability and willingness to learn technical products, customer requirements, and aviation or aerospace industry terminology.
• Self-motivated, dependable, customer-focused, and comfortable working 100% onsite in Fort Lauderdale.

Preferred Qualifications

• Experience with order entry, order processing, quoting, customer account support, or inside sales support.
• Experience with CRM, ERP, customer database, or order management systems.
• Background supporting customers in aviation, aerospace, manufacturing, distribution, technical products, or a related industry.
• Associate’s degree in Business or a related field, or equivalent professional experience.
• Interest in growing into increased account management responsibilities over time.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ %20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.