Customer Service Coordinator

PALFINGER; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

PALFINGER North America is seeking a Customer Service Coordinator to support daily CS operations in Schaumburg, IL. You will serve as the main information hub for customers and coordinate cross-functional efforts to ensure timely responses and high service levels.

The ideal candidate will bring experience in customer service coordination, excellent communication and organizational skills, and proficiency with CRM software and Microsoft Office.

Qualifications

• High school diploma or equivalent; a degree in business or related field is a plus.
• Proven experience in customer service or a related role, preferably in a coordinator or supervisory capacity.
• Excellent communication and interpersonal skills, with a knack for problem-solving.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work independently as well as collaboratively within a team.
• Positive attitude and a genuine desire to help customers succeed.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns, providing timely and accurate information.
• Coordinate and oversee daily customer service operations to ensure efficiency and effectiveness.
• Develop and maintain strong relationships with customers, addressing their needs and feedback.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Monitor customer service metrics and prepare reports to identify trends and areas for improvement.
• Train and mentor new customer service representatives, fostering a positive team environment.
• Assist in the development of customer service policies and procedures to enhance overall service quality.

Skills

communication skills

interpersonal skills

multitasking

independent & collaborative work

customer-focused

problem-solving

Education

High school diploma

Business related degree (plus)

Tools

Microsoft Excel

CRM software

MS Office Suite

Vehicle title processing

Job description

OverviewWe are seeking a dedicated and enthusiastic Customer Service Coordinator to join our dynamic team in Schaumburg, IL. In this role, you will be the backbone of our customer service operations, ensuring that our clients receive top-notch support and assistance. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!ResponsibilitiesServe as the primary point of contact for customer inquiries and concerns, providing timely and accurate information.Coordinate and oversee daily customer service operations to ensure efficiency and effectiveness.Develop and maintain strong relationships with customers, addressing their needs and feedback.Collaborate with other departments to resolve customer issues and improve service delivery.Monitor customer service metrics and prepare reports to identify trends and areas for improvement.Train and mentor new customer service representatives, fostering a positive team environment.Assist in the development of customer service policies and procedures to enhance overall service quality.QualificationsHigh school diploma or equivalent; a degree in business or related field is a plus.Proven experience in customer service or a related role, preferably in a coordinator or supervisory capacity.Excellent communication and interpersonal skills, with a knack for problem-solving.Strong organizational skills and the ability to manage multiple tasks simultaneously.Proficient in Microsoft Office Suite and customer relationship management (CRM) software.Ability to work independently as well as collaboratively within a team.Positive attitude and a genuine desire to help customers succeed.You should be proficient in:Microsoft ExceladministrationinvoicingMSOvehicle title