Customer Service Operations Lead

PALFINGER North America; Charlotte (NC); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

PALFINGER North America is seeking a Customer Service Coordinator to support daily CS operations in Schaumburg, IL. You will serve as the main information hub for customers and coordinate cross-functional efforts to ensure timely responses and high service levels.

The ideal candidate will bring experience in customer service coordination, excellent communication and organizational skills, and proficiency with CRM software and Microsoft Office.

Qualifikationen

• High school diploma or equivalent; a degree in business or related field is a plus.
• Proven experience in customer service or a related role, preferably in a coordinator or supervisory capacity.
• Excellent communication and interpersonal skills, with a knack for problem-solving.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work independently as well as collaboratively within a team.
• Positive attitude and a genuine desire to help customers succeed.

Aufgaben

• Serve as the primary point of contact for customer inquiries and concerns, providing timely and accurate information.
• Coordinate and oversee daily customer service operations to ensure efficiency and effectiveness.
• Develop and maintain strong relationships with customers, addressing their needs and feedback.
• Collaborate with other departments to resolve customer issues and improve service delivery.
• Monitor customer service metrics and prepare reports to identify trends and areas for improvement.
• Train and mentor new customer service representatives, fostering a positive team environment.
• Assist in the development of customer service policies and procedures to enhance overall service quality.

Kenntnisse

communication skills

interpersonal skills

multitasking

independent & collaborative work

customer-focused

problem-solving

Ausbildung

High school diploma

Business related degree (plus)

Tools

Microsoft Excel

CRM software

MS Office Suite

Vehicle title processing

Jobbeschreibung

PALFINGER North America is seeking a Customer Service Coordinator to support daily CS operations in Schaumburg, IL. You will serve as the main information hub for customers and coordinate cross-functional efforts to ensure timely responses and high service levels.

The ideal candidate will bring experience in customer service coordination, excellent communication and organizational skills, and proficiency with CRM software and Microsoft Office.