Customer Service Console Support

Foundever; United States; Hybrid; USD 38,000 - 44,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Life insurance

Vision insurance

EAP

401k with company match

Employee discounts

Referral bonuses

Job summary

Foundever Las Vegas is seeking a Back Office Customer Support Specialist to provide advanced support and resolve consumer issues related to orders, systems, and accounts. The role requires strong attention to detail and organizational skills, with a focus on accuracy and customer satisfaction.

Join a team that values transparency, career growth, and internal promotion. Must live within 50 miles and be able to work at the Las Vegas site.

Qualifications

• 1-3 years of experience in a consumer or technical support role.
• Previous experience in a back-office or administrative role preferred.
• Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer.
• Familiar with data management and administrative tasks.
• Must be 18+ years of age.
• High school diploma (or GED equivalent).

Responsibilities

• Proficiency in diagnosing and resolving complex technical issues.
• Provide advanced support and resolve customer issues related to orders, systems and accounts.
• Resolve escalated consumer issues and communicate updates and resolutions through various channel(s).
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs.
• Work with teams to address recurring issues and provide training to improve front-line support.
• Monitor and identify potentially fraudulent activities.
• Document and track all support activities and resolutions in the company's ticketing system.

Skills

Technical troubleshooting

Customer support

Multitasking

Data management

Administrative tasks

Education

High school diploma

Tools

Ticketing system

Job description

Remote

Job Description:

Back Office Support Specialist

Foundever Las Vegas is hiring a Back Office Customer Support Specialist. This is a crucial role that provides advanced support and problem resolution to consumers. This role requires attention to detail and strong organizational skills. At Foundever, we deliver top-tier CX solutions globally, managing inbound customer service with integrity and excellence. With 84% of our management promoted internally, we prioritize transparency, respect, and career growth. Join us and advance your career today!

Must live within 50 miles and be able to work in our Las Vegas site at 420 E Pilot rd., Las Vegas, NV, 89119

Work with us and Enjoy:

• $18/h
• 100% paid training
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses

Core Responsibilities:

• Proficiency in diganosing and resolving complex technical issues.
• Provide advance support and resolve customer issues related to orders, systems and accounts.
• Resolve escalated consumer issues and communicate updates and resolutions through various channel
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs
• Work with teams to address recurring issues and provide training to improve front-line support
• Monitor and identify potentially fraudulent activities
• Document and track all support activities and resolutions in the company's ticketing system

Qualifications:

• 1-3 years of experience in a consumer or technical support role
• Previous experience in a back-office or administrative role preferred
• Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer
• Familiar with data management and administrative tasks
• Must be 18+ years of age
• High school diploma (or GED equivalent)

Must pass a criminal background