Advanced Back-Office Support Specialist

Foundever; United States; Hybrid; USD 38,000 - 44,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Life insurance

Vision insurance

EAP

401k with company match

Employee discounts

Referral bonuses

Job summary

Foundever Las Vegas is seeking a Back Office Customer Support Specialist to provide advanced support and resolve consumer issues related to orders, systems, and accounts. The role requires strong attention to detail and organizational skills, with a focus on accuracy and customer satisfaction.

Join a team that values transparency, career growth, and internal promotion. Must live within 50 miles and be able to work at the Las Vegas site.

Qualifications

• 1-3 years of experience in a consumer or technical support role.
• Previous experience in a back-office or administrative role preferred.
• Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer.
• Familiar with data management and administrative tasks.
• Must be 18+ years of age.
• High school diploma (or GED equivalent).

Responsibilities

• Proficiency in diagnosing and resolving complex technical issues.
• Provide advanced support and resolve customer issues related to orders, systems and accounts.
• Resolve escalated consumer issues and communicate updates and resolutions through various channel(s).
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs.
• Work with teams to address recurring issues and provide training to improve front-line support.
• Monitor and identify potentially fraudulent activities.
• Document and track all support activities and resolutions in the company's ticketing system.

Skills

Technical troubleshooting

Customer support

Multitasking

Data management

Administrative tasks

Education

High school diploma

Tools

Ticketing system

Job description

Foundever Las Vegas is seeking a Back Office Customer Support Specialist to provide advanced support and resolve consumer issues related to orders, systems, and accounts. The role requires strong attention to detail and organizational skills, with a focus on accuracy and customer satisfaction.

Join a team that values transparency, career growth, and internal promotion. Must live within 50 miles and be able to work at the Las Vegas site.