Customer Service Console Support

Sitel Corp.; Las Vegas (NV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly wage $18

100% paid training

Medical/dental/vision insurance

EAP

401k match

Job summary

Foundever in Las Vegas is hiring a Back Office Customer Support Specialist to provide advanced support and problem resolution for consumers. This role requires attention to detail and strong organizational skills, with a focus on accuracy in processing orders, accounts and systems.

The position offers $18 per hour, 100% paid training, and benefits including medical, dental, life and vision insurance, plus EAP and a company-supported 401k with match.

Qualifications

• 1-3 years of experience in a consumer or technical support role.
• Previous experience in a back-office or administrative role preferred.
• Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer.
• Familiar with data management and administrative tasks.

Responsibilities

• Proficiency in diagnosing and resolving complex technical issues.
• Provide advance support and resolve customer issues related to orders, systems and accounts.
• Resolve escalated consumer issues and communicate updates and resolutions through various channel.
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs.
• Work with teams to address recurring issues and provide training to improve front-line support.
• Monitor and identify potentially fraudulent activities.
• Document and track all support activities and resolutions in the company's ticketing system.

Skills

Customer support

Back-office experience

Multitasking

Attention to detail

Data management

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Ticketing system

Job description

Foundever Las Vegas is hiring a Back Office Customer Support Specialist. This is a crucial role that provides advanced support and problem resolution to consumers. This role requires attention to detail and strong organizational skills. At Foundever, we deliver top-tier CX solutions globally, managing inbound customer service with integrity and excellence. With 84% of our management promoted internally, we prioritize transparency, respect, and career growth. Join us and advance your career today!

Must live within 50 miles and be able to work in our Las Vegas site at 420 E Pilot rd., Las Vegas, NV, 89119

Work with us and Enjoy:

• $18/h
• 100% paid training
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match

Core Responsibilities:

• Proficiency in diganosing and resolving complex technical issues.
• Provide advance support and resolve customer issues related to orders, systems and accounts.
• Resolve escalated consumer issues and communicate updates and resolutions through various channel
• Investigate cases, identify solutions, and make decisions balancing company policies and consumer needs
• Work with teams to address recurring issues and provide training to improve front-line support
• Monitor and identify potentially fraudulent activities
• Document and track all support activities and resolutions in the company's ticketing system

Qualifications:

• 1-3 years of experience in a consumer or technical support role
• Previous experience in a back-office or administrative role preferred
• Computer proficiency and ability to multitask and navigate between screens efficiently while assisting customer
• Familiar with data management and administrative tasks
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Associate or bachelor’s degree preferred
• Must pass a criminal background

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are proud military partners with Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.