Customer Service Representative

Foundever; Las Vegas (NV); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid professional training

Medical, dental and vision benefits

401(k) with company matching

Paid Time Off

Employee Discounts

Career Growth

Job summary

Foundever in Las Vegas is seeking a Customer Service Representative to support a major financial services provider. You will assist customers by resolving issues and managing their financial needs through inbound calls, using clear communication and empathy.

This on-site role offers paid training, competitive benefits, 401(k) with company matching, PTO, and opportunities for career growth. Must live within 50 miles of the Las Vegas site and be at least 18 with a HS diploma or GED.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.

Responsibilities

• Assist customers by resolving issues and managing their financial needs through inbound calls.
• Provide compassionate, clear communication to deliver exceptional service.

Skills

Customer service experience

Communication skills

Open availability

Education

High School Diploma or GED

Job description

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Job Overview

Join our team as a Customer Service Representative at Foundever, supporting one of the largest and most trusted financial service providers in the U.S. You’ll assist customers by resolving issues and managing their financial needs through inbound calls.

At Foundever, you’ll use your compassion and communication skills to deliver exceptional service. With paid training and comprehensive benefits, you’ll be equipped to prioritize your well-being while making a meaningful impact on your work.

This position requires you to be on-site. Must live within 50 miles of the Las Vegas site: 420 E, Pilot Rd, Las Vegas NV, 89119

Why You Should Join Us

• $17-$18/hour
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental and vision
• Wellness Benefits including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

What We’re Looking For

• Must be at least 18 years old to apply.
• High School Diploma or GED equivalent is required
• Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running!
• Must have open availability – flexibility is key!

Key Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers and clients while assisting with their financial and banking needs
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.