Customer Service Loyalty Advocate

Foundever; Las Vegas (NV); On-site; USD 48,216,000 - 68,880,000; Full time

Benefits offered by this job

Training provided

Medical benefits

Dental benefits

Vision benefits

401(k) match

PTO

Employee discounts

Career growth

Referral bonus

Job summary

Foundever in Las Vegas is seeking a Loyalty Advocate to join our on-site team, delivering customer-first service and technical support. You will resolve service issues, apply retention strategies, and drive satisfaction while building a meaningful career with strong training and growth opportunities.

The role offers on-site work, a starting wage of $18 per hour with the potential for performance bonuses, full training, and a benefits package including medical, dental, vision, 401(k) matching,

Qualifications

• 1+ year in a high-volume customer service/retention environment.
• Proven ability to deliver strong FCR and CSAT/NPS results.
• Hands-on technical support experience troubleshooting devices, software, and networks.
• Experience using CRM/ticketing systems to document interactions through resolution.

Responsibilities

• Resolve service and technical concerns for customers.
• Strengthen loyalty through smart retention solutions and customer-first support.
• Document interactions and track issues through resolution using CRM/ticketing tools.

Skills

Customer service

Technical support

Troubleshooting

Communication

Tools

CRM systems

Ticketing software

Job description

Loyalty Advocate

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Job Overview

Join Foundever’s team in Las Vegas and be part of a fast-paced, customer-first environment where your support makes a real impact. Youll help customers resolve service and technical concerns, strengthen loyalty through smart retention solutions, and deliver an experience that drives high satisfaction—while building a career with strong training and growth opportunities.

Location Requirements

This is an on-site role at: 420 E Pilot Rd, Las Vegas, NV 89119 and you Must live within 50 miles of the Las Vegas site

Why You Should Join Us

• $18/hr plus the opportunity to earn a performance bonus
• Work Monday to Friday and have weekends off!
• 100% paid professional training
• Comprehensive benefits: medical, dental, vision
• Wellness benefits including Employee Assistance Program (EAP)
• 401(k) with company matching
• Paid Time Off (PTO)
• Employee discounts
• Career growth: 93% of managers promoted within
• Referral bonus

What Were Looking For

• 1+ year in a high-volume customer service and/or retention environment, handling complex customer needs.
• Demonstrated results delivering strong FCR and CSAT/NPS performance.
• Hands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.
• Experience using CRM/ticketing systems to document interactions and track issues through resolution.

Key Skills

• Customer Communication: Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps.
• Ownership & Reliability: Take accountability, follow through, and close loops with customers and internal teams.
• Problem Solving : Identify root causes, evaluate options, and choose practical solutions.
• Attention to Detail: Produce accurate documentation and spot inconsistencies that impact customer experience.
• Customer Value Focused: Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way.
• Integrity: Operate honesty, fairness, and sound business ethics.

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.