Customer Support Associate - Orem, UT

VetJobs; Orem (UT); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-matched 401K

Paid vacation

Employee discounts

Referral bonuses

Job summary

Foundever is seeking a Customer Support Associate for an on-site role in Orem, Utah. You will support technology-driven and financial customer service across voice and digital channels, resolving inquiries and documenting trends to improve the customer experience.

The role requires strong troubleshooting skills and clear communication, with paid training and opportunities for growth. Compensation starts with competitive wages and a comprehensive benefits package, and you will work at the Orem

Qualifications

• Experience in customer service or contact center environments.
• Strong written and verbal communication under pressure.
• Ability to learn quickly and navigate multiple systems while maintaining accuracy.
• Willingness to receive coaching and apply feedback to improve performance.

Skills

customer service

clear communication

multi-system navigation

coachable

time management

Education

High School/GED

Job description

Customer Support Associate

Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience. Success in this role requires strong troubleshooting skills, the ability to multitasking across multiple platforms, and clear written and verbal communication. Join a supportive team while you grow through coaching, ongoing learning, and clear career pathways.

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is "On-Site".

Why You Should Join Us

• Competitive wages starting at $17/h
• Join a supportive community focused on engagement and recognition
• Excellent growth opportunities - 93% of our management teams is hired from within
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

Location Requirements

Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Minimum Education Required

High School/GED

What We Are Looking For

• The flexibility to work various full-time shifts, including evenings and weekends
• Ability to identify, document, and elevate product issues and customer-impacting trends
• Ability to update and follow support documentation and workflows to ensure accuracy and consistency
• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must pass a background check

Key Skills

• You have customer service/contact center experience; financial services, payments, or lending exposure is a plus
• You can communicate clearly and professionally, including in high-emotion or sensitive situations
• You can learn quickly and navigate multiple systems while maintaining accuracy
• You’re coachable, apply feedback, and stay focused on continuous improvement
• You can manage time and priorities effectively in a fast-paced environment

City

Orem

State

Utah

Job Category

Customer Service

Job Code

CustomerService CustomerService

Affiliate Sponsor

Foundever

Salary Range

$30,000-$45,000