Customer Service Loyalty Advocate

Foundever; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Weekends off

Paid training

Medical insurance

Dental insurance

Vision insurance

EAP

401(k) with company matching

PTO

Employee discounts

Career growth opportunities

Referral bonus

Job summary

Foundever in Las Vegas seeks a Loyalty Advocate to join a fast-paced, customer-first team. You will help customers resolve service and technical concerns while strengthening loyalty through retention solutions.

This on-site role offers strong training and growth opportunities, a competitive hourly wage, and a comprehensive benefits package, including medical, dental, and vision coverage. Enjoy weekends off and discover a path to career advancement.

Qualifications

• 1+ year in a high-volume customer service and/or retention environment.
• Proven track record of strong FCR and CSAT/NPS performance.
• Hands-on technical support experience troubleshooting devices, software, and connectivity.
• Experience using CRM/ticketing systems to document interactions and track issues.

Responsibilities

• Help customers resolve service and technical concerns.
• Strengthen loyalty through retention solutions and proactive engagement.
• Deliver a high-quality experience that drives satisfaction and trust.

Skills

Customer communication

Ownership & reliability

Problem solving

Attention to detail

Customer value focused

Integrity

Tools

CRM

Job description

Job Description:

Loyalty Advocate

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Job Overview

JoinFoundever’s team in Las Vegas and be part of a fast-paced, customer-first environment where your support makes a real impact.You’llhelp customers resolve service and technical concerns, strengthen loyalty through smart retention solutions, and deliver an experience that drives high satisfaction—while building a career withstrong trainingand growth opportunities.

Location Requirements

This is anon-site role at:420 E Pilot Rd, Las Vegas, NV89119and youMust live within50 milesof the Las Vegas site

Why You Should Join Us

• $18/hrplus theopportunityto earn a performance bonus
• Work Monday to Friday and have weekends off!
• 100% paid professional training
• Comprehensive benefits:medical, dental, vision
• Wellness benefits includingEmployee Assistance Program (EAP)
• 401(k) with company matching
• Paid Time Off (PTO)
• Employee discounts
• Career growth:93% of managers promoted within
• Referral bonus

What We’re Looking For

• 1+yearin ahigh-volumecustomer service and/or retention environment, handling complex customer needs.
• DemonstratedresultsdeliveringstrongFCRandCSAT/NPSperformance.
• Hands‑on technical support experiencetroubleshootingdevice/hardware, software applications, and network connectivityIssues.
• ExperienceusingCRM/ticketing systemsto document interactions and track issues through resolution.

Key Skills

• Customer Communication:Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps.
• Ownership & Reliability:Take accountability, follow through, and close loops with customers and internal teams.
• ProblemSolving :Identifyrootcauses, evaluate options, and choose practical solutions.
• Attention to Detail:Produceaccuratedocumentation and spot inconsistencies that impact customer experience.
• Customer Value Focused:Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way.
• Integrity:Operatehonesty, fairness, and sound business ethics.

About Foundever

Foundever®is a global leader in the customer experience (CX) industry. With130,000 associates across the globe,we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovativeCX solutions, technology and expertise are designed to support operationalneeds forourclients and deliver a seamless experience to customers in the moments that matter.