Provider Support & Escalation Specialist On-site Las Vegas

Westlake Financial; Las Vegas (NV); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance

401K matching

Employee Stock Ownership Program

Wellness Program

Onsite DMV

Paid Sick days

Paid Vacations Days

Paid holidays

Job summary

Westlake Financial in Las Vegas, NV is seeking a dedicated support team member to assist customers and providers in managing inquiries and complex issues. This role emphasizes exceptional customer service, collaboration across departments, and proactive problem-solving to enhance the customer experience.

The ideal candidate will bring strong analytical skills, excellent communication abilities, and a commitment to customer satisfaction, with responsibilities ranging from assisting applicants to resolving technical challenges.

Qualifications

• Experience in customer service, technical support, or a related field.
• Strong analytical and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure.

Responsibilities

• Assist applicants with the application process.
• Resolve merchant’s technical inquiries.
• Address customer inquiries promptly.
• Document escalated cases in a shared tracker.
• Analyze customer issues for process improvements.
• Conduct follow-up communications with customers.
• Create and maintain knowledge base articles.

Skills

Customer service experience

Technical support experience

Analytical skills

Verbal communication skills

Written communication skills

Interpersonal skills

Ability to work under pressure

Job description

Westlake Financial in Las Vegas, NV is seeking a dedicated support team member to assist customers and providers in managing inquiries and complex issues. This role emphasizes exceptional customer service, collaboration across departments, and proactive problem-solving to enhance the customer experience.

The ideal candidate will bring strong analytical skills, excellent communication abilities, and a commitment to customer satisfaction, with responsibilities ranging from assisting applicants to resolving technical challenges.