Customer Service & Collections Agent – On-site + Commission

CBE Companies; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Commission

Paid training

Job summary

CBE Companies is hiring a Customer Service/Collections Agent in Cedar Falls, IA. The role focuses on ethically resolving customer accounts in a fast-paced, call-centered environment. Training is provided, with a base hourly wage plus commissions and opportunities to exceed with performance goals.

Day-to-day duties include handling multiple tasks, maintaining excellent attendance, and adhering to schedule and quality standards while delivering professional customer service.

Qualifications

• 18+ years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• Competitive spirit and drive to be the best
• Ability to learn new information and integrate processes
• Meet productivity and call quality standards

Responsibilities

• Assist consumers to resolve accounts in an ethical, legal, professional, timely and transparent manner
• Succeed in a fast-paced, deadline-oriented environment
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solve and recommend solutions

Job description

CBE Companies is hiring a Customer Service/Collections Agent in Cedar Falls, IA. The role focuses on ethically resolving customer accounts in a fast-paced, call-centered environment. Training is provided, with a base hourly wage plus commissions and opportunities to exceed with performance goals.

Day-to-day duties include handling multiple tasks, maintaining excellent attendance, and adhering to schedule and quality standards while delivering professional customer service.