Government Collections Pro - Commission Eligible

CBE Companies; Cedar Falls (IA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

Referral bonuses

Commissions potential

Job summary

CBE Companies is hiring a Government Collection Specialist in Cedar Falls, IA. The role involves providing excellent customer service on inbound and outbound calls, handling a high-volume call load (100–150 calls/day), and resolving consumer accounts in a compliant, client-focused manner.

Training and growth opportunities are available in a fast-paced team environment. Qualifications include US citizenship or 3-year legal residence, and a high school diploma or GED.

Qualifications

• US Citizenship or 3-year legal residence is required.

Responsibilities

• Provide excellent customer service to consumers and third parties on both inbound and outbound calls.
• Handle 100–150 calls per day in a call center environment.
• Be a problem-solver and work with consumers to resolve their account.
• Follow a call flow to guide conversations and locate consumer contact information.
• Positively implement client-required changes and review management-provided statistics.
• Collaborate with management and peers for personal growth and ongoing improvement.
• Maintain a positive, collaborative work environment with coworkers.

Skills

Customer service

Problem solver

Effective communicator

Team player

Education

High school or GED

Job description

CBE Companies is hiring a Government Collection Specialist in Cedar Falls, IA. The role involves providing excellent customer service on inbound and outbound calls, handling a high-volume call load (100–150 calls/day), and resolving consumer accounts in a compliant, client-focused manner.

Training and growth opportunities are available in a fast-paced team environment. Qualifications include US citizenship or 3-year legal residence, and a high school diploma or GED.