Bilingual Government Collections Expert

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

Referral bonuses

Training & support

Career advancement opportunities

Community outreach

Top Workplace recognition

Job summary

The CBE Group, Inc. in Cedar Falls, Iowa is hiring a Government Collection Specialist. You will work in a fast-paced environment around 100–150 calls daily, helping consumers resolve their accounts and meet client standards.

Starting wage ranges from $20.00 to $26.00 per hour with performance-based incentives and potential for commission. The role includes comprehensive training and growth opportunities within a diverse, inclusive workplace that values accountability and teamwork.

Qualifications

• Experience in customer service or call centers is preferred.
• Strong communication and listening skills are essential.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Provide excellent customer service to consumers and third parties on inbound and outbound calls.
• Handle 100–150 calls per day in a call center or remote work environment.
• Act as a problem-solver to reach resolutions and document interactions accurately.
• Review management-provided statistics to ensure performance targets are met.
• Collaborate with the management team on personal growth and opportunities.

Skills

Customer service

Effective communication

Problem solving

Teamwork

Education

High school diploma or GED

Job description

The CBE Group, Inc. in Cedar Falls, Iowa is hiring a Government Collection Specialist. You will work in a fast-paced environment around 100–150 calls daily, helping consumers resolve their accounts and meet client standards.

Starting wage ranges from $20.00 to $26.00 per hour with performance-based incentives and potential for commission. The role includes comprehensive training and growth opportunities within a diverse, inclusive workplace that values accountability and teamwork.