Customer Service/Collection Agent - HVC 04.06.2026 CF

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

3 weeks of paid training

Commissions ranging $300 to $600 per month

Job summary

The CBE Group, Inc. is hiring a Collection Associate in Cedar Falls to assist consumers in resolving their accounts ethically and professionally. The role requires a high school diploma and a strong customer service mindset.

Responsibilities include collections activities, ensuring compliance, and meeting productivity standards. The position offers $14.00 – $15.00 per hour, plus potential commissions based on performance.

Qualifications

• At least 18 years of age.
• 9+ months of work history (customer service experience preferred).
• Computer and typing skills required.
• Excellent attendance.
• Self-starter with great attention to detail.

Responsibilities

• Responsible for collections activities, ensuring compliance with company standards.
• Assist consumers to resolve their accounts effectively.
• Meet productivity and call quality standards set by the company.

Skills

Customer service mindset

Strong communication skills

Problem solving skills

Attention to detail

Ability to handle multiple tasks

Education

High School Diploma or GED

Job description

Job Overview

As a Collection Associate, you will assist consumers to resolve their accounts in an ethical, legal, professional, timely, and transparent manner.

Responsibilities

Responsible for collections activities, ensuring compliance with company standards and helping consumers resolve accounts.

Qualifications

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards set by the company
• Problem solving skills & ability to recommend solutions

Additional Information

• Training: 3 weeks of paid training; no call center experience necessary.
• Compensation: $14.00 – $15.00 per hour plus commissions ranging $300 to $600 per month (based on goals).
• Location: Cedar Falls office.

Equal Opportunity Employer: CBE Companies is an Equal Opportunity Employer committed to an inclusive environment. All qualified applicants will receive consideration without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing are required.