Government Collections Specialist — High Earning Potential

cbecompanies; United States; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Commission potential

Paid training

Career growth

Job summary

CBE Companies in Cedar Falls, IA is seeking Government Collection Specialists to connect with consumers and resolve accounts in a fast-paced environment. You will handle high-volume calls, follow call flow scripts, and document outcomes while maintaining strong customer service.

The role offers competitive hourly pay, potential commissions, and comprehensive training with growth opportunities. U.S. citizenship or 3-year legal residence and a high school diploma are required.

Qualifications

• U.S. Citizenship or 3-year legal residence.
• High school diploma or GED required.
• Excellent communication and problem-solving abilities.
• Ability to handle a high-volume inbound/outbound call environment.
• Willingness to work in a call-center setting with varying shifts.

Responsibilities

• Provide excellent customer service to all consumers and third parties on inbound and outbound calls.
• Handle 100-150 calls per day in a call center or remote work environment.
• Be a problem-solver and work toward resolution on customer accounts.
• Follow a call flow to guide conversations and document outcomes.
• Collaborate with management on personal growth and quality performance.

Skills

Communication

Problem solving

Team oriented

Reliability

Outgoing

Education

High school or GED

Job description

CBE Companies in Cedar Falls, IA is seeking Government Collection Specialists to connect with consumers and resolve accounts in a fast-paced environment. You will handle high-volume calls, follow call flow scripts, and document outcomes while maintaining strong customer service.

The role offers competitive hourly pay, potential commissions, and comprehensive training with growth opportunities. U.S. citizenship or 3-year legal residence and a high school diploma are required.