Collections & Customer Service Agent | Flexible Hours + Commission

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Commission

3 weeks paid training

Job summary

The CBE Group, Inc. in Cedar Falls, IA is seeking a Customer Service/Collections Agent to support clients in resolving accounts with ethical, legal, and timely practices.

This in-office role offers a 40-hour week with a flexible four-day schedule and rotating shift options. You will receive three weeks of paid training, opportunities for advancement, and the chance to earn commissions in addition to base pay.

Qualifications

• At least 18 years of age.
• High School Diploma or GED.
• 9+ months of work history; customer service experience preferred.
• Computer and typing skills required.
• Excellent attendance.
• Self-starter with great attention to detail.
• Customer service mindset.
• Strong communication, persuasion, and negotiation skills.
• Ability to handle multiple tasks simultaneously.
• Strong work ethic.
• A competitive spirit and unrelenting drive to be the best.
• Ability to learn new information and integrate processes.
• Meet schedule adherence and compliance expectations.
• Meet productivity and call quality standards as set by the company.
• Problem solving skills & ability to recommend solutions.

Responsibilities

• Assist consumers to resolve accounts in an ethical, legal, professional, timely, and transparent manner.
• Succeed in a fast-paced, dynamic, customer service and deadline-oriented environment.
• Meet productivity and call quality standards as set by the company.
• Learn and follow company processes and contribute to team goals.

Skills

Communication

Persuasion

Negotiation

Typing

Computer skills

Multitasking

Attention to detail

Customer service mindset

Strong work ethic

Education

High school diploma or GED

Job description

The CBE Group, Inc. in Cedar Falls, IA is seeking a Customer Service/Collections Agent to support clients in resolving accounts with ethical, legal, and timely practices.

This in-office role offers a 40-hour week with a flexible four-day schedule and rotating shift options. You will receive three weeks of paid training, opportunities for advancement, and the chance to earn commissions in addition to base pay.