Customer Service Clerk III

City of Chesapeake Virginia

Chesapeake, Northern (VA, KY)

Hybrid

USD 40,000 - 59,000

Full time

18 hours ago

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Job summary

The City of Chesapeake Public Utilities Department invites applications for the Customer Service Clerk III role. You will support call center operations, back up supervisors, greet walk-in customers, and help ensure accurate account processing.

The ideal candidate has a HS diploma (GED) and at least one year of related experience; familiarity with CARES standards is a plus. The department offers comprehensive health plans, retirement options, and opportunities for advancement.

Qualifications

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
Minimum of one year of related, full-time equivalent experience.

Responsibilities

Support the customer service operations in a fast-paced call center environment.
Provide back up support to the Call Center Supervisor and Customer Service Supervisor by covering all areas of the call center, supervising up to 14 staff.
Greet walk-in customers in the lobby and assist in alignment with CARES Standards.
Collaborate with team members to enhance customer satisfaction.
Assist with the professional development and integration of new employees.
Assist customers with inquiries and resolve issues efficiently and accurately.
Process utility account information and payments with accuracy.
Review customer accounts including meter readings, water consumption, billing details and adjustments.

Skills

Communication skills

Interpersonal skills

Teamwork

Customer service experience

CARES standards

Education

High school diploma or GED

1 year of college education in bookkeeping or related field

Job description

Please see Special Instructions for more details.

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

Position Information

Working Title of Vacant Position

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department PUBLIC UTILITIES

Division

Division PUB UTIL BUS/CUST SVC

Requisition Number

Requisition Number 2026442

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday – Friday 8:00 a.m. to 5:00 p.m.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE04

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starting Range: $39,543 – $58,820
Actual starting salary depends on education and relevant experience.

Job Description

Are you passionate about supporting others, collaborating with teammates, and taking on leadership roles? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk III !

As a Customer Service Clerk III , you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:

Supporting the customer service operations in our fast-paced call center environment.
Providing back up support to the Call Center Supervisor and Customer Service Supervisor by covering all areas of the call center, supervising up to 14 subordinate staff members.
Assisting with ensuring the business office is adequately staffed, and walk-in customers are promptly greeted and assisted in alignment with the City’s CARES Standards. This individual will periodically walk out to greet customers waiting in the lobby.
Collaborating with team members to enhance customer satisfaction.
Facilitating the professional development and integration of new employees.
Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
Investigating, researching, and evaluating customer concerns in order to determine account resolution. Complex accounts may involve consultation with management.
Processing utility account information and payments with accuracy.
Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
Assisting with other duties as assigned.
Providing support for community outreach programs and initiatives.

The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:

Strong communication and interpersonal skills.
A proactive approach to problem-solving and customer assistance.
The ability to work collaboratively in a dynamic team environment.
Previous experience in customer service (preferred but not required).
Personal traits that embrace the City’s C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.

As a Customer Service Clerk III :

Be part of a team that values your contributions and encourages professional growth.
Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
Benefit from comprehensive health plans, retirement options, and opportunities for advancement.

We want to hear from you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience.

SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Job Open Date

Job Open Date 09/18/2026

Job Close Date

Job Close Date 09/25/2026

Open Continuous

Open Continuous No

Special Instructions to Applicants

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing Rarely- Less than 1 hour per week.

Sitting Continuously- 2/3 or more of the time.

Walking Rarely- Less than 1 hour per week.

Lifting Rarely- Less than 1 hour per week.

Lifting Amount Exerting up to 10 lbs

Carrying Rarely- Less than 1 hour per week.

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching Rarely- Less than 1 hour per week.

Handling Continuously- 2/3 or more of the time.

Fine Dexterity Continuously- 2/3 or more of the time.

Kneeling Rarely- Less than 1 hour per week.

Crouching Rarely- Less than 1 hour per week.

Bending Rarely- Less than 1 hour per week.

Twisting Rarely- Less than 1 hour per week.

Climbing Balancing Frequently- From 1/3 to 2/3 of the time.

Vision Continuously- 2/3 or more of the time.

Hearing Continuously- 2/3 or more of the time.

Talking Continuously- 2/3 or more of the time.

Foot Controls Rarely- Less than 1 hour per week.

Protective Equipment Required

N/A

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards N = Never

Chemical Hazards N = Never

Electrical Hazards N = Never

Fire Hazards N = Never

Explosives N = Never

Communicable Diseases S = Seasonally

Physical Danger or Abuse N = Never

Other N = Never

Dirt and Dust D = Daily

Extreme Temperatures S = Seasonally

Noise and Vibration D = Daily

Fumes and Odors N = Never

Wetness/Humidity N = Never

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations Rarely- Less than 1 hour per week.

Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time.

Irregular Work Schedule/Overtime Frequently- From 1/3 to 2/3 of the time.

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other N = Never

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Professional References

Please provide contact information for professional references.