IT Telecommunications Engineer II

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 79,000 - 105,000; Full time

Job summary

City of Chesapeake Virginia is seeking an IT Telecommunications Engineer II to design, implement, and maintain the city’s unified communications and VoIP infrastructure. You will support Mitel MiCollab, Mitel Contact Center, and AWS Connect, ensuring high availability and secure communications across City services.

Ideal candidates have hands-on VoIP/SIP expertise, familiarity with Grandstream ATA devices, and strong documentation and collaboration skills.

Qualifications

• Requires a bachelor’s degree in CS, information systems, or a closely related field.
• Minimum two years of related, full‑time experience.
• Experience with VoIP, SIP, PBX architectures, and voice networks.
• Experience with Mitel MiCollab and Mitel Contact Center platforms.
• Familiar with AWS Connect configuration and Grandstream devices.

Responsibilities

• Design, configure, and support enterprise telephony systems including Mitel MiCollab and PBX environments.
• Administer and optimize Mitel Contact Center solutions (queue management, IVR, reporting, agent tools).
• Manage VoIP and SIP-based services with secure signaling and media transport.
• Support cloud contact center technologies including AWS Connect, integrations, call flows, and user provisioning.
• Install, configure, and maintain Grandstream analog telephony interfaces and endpoints.
• Monitor and troubleshoot call quality, SBC configurations, and network-related voice disruptions.
• Participate in telecom lifecycle management including upgrades and vendor coordination.
• Maintain documentation including architecture diagrams and runbooks.
• Ensure security practices like voice network segmentation and encryption.
• Provide Tier II/Tier III support for telecom incidents.

Skills

VoIP

SIP protocols

Mitel MiCollab

Mitel Contact Center

AWS Connect

Grandstream ATA

Network fundamentals

SBCs & SIP trunks

Documentation

Security practices

Tier II/III support

Education

Bachelor's degree in CS/IS or related field

Tools

Mitel MiCollab

Mitel Contact Center

AWS Connect

Grandstream ATA

Job description

Position Information

Working Title of Vacant Position

Working Title of Vacant Position IT Telecommunications Engineer II

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department INFORMATION TECHNOLOGY

Division

Division IT TECH SUPPORT

Requisition Number

Requisition Number 2026436

Number of hours worked per week

Number of hours worked per week 40+

Work Schedule

Monday – Friday-8 am – 5 pm Alpha Status This position has been designated as Alpha requiring employees to work during inclement weather, regardless of the City’s operational status. Must be available to work evenings, weekends, and holidays when required. Rotating on-call requirement.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement O - Occasional

Pay Grade

Pay Grade GE18

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

$78,892-$104,532; Depending on qualifications and experience.

Job Description

The IT Telecommunications Engineer plays a vital role in designing, implementing, maintaining, and optimizing the City of Chesapeake’s unified communications and telephony infrastructure. This position ensures reliable, secure, and scalable voice, collaboration, and contact center services that support City operations and enhance communication across the organization.

The ideal IT Telecommunications Engineer will have hands‑on experience supporting modern Voice over Internet Protocol (VoIP) technologies, Session Initiation Protocol (SIP) systems, telecommunications networks, and cloud communication platforms. Experience with Mitel MiCollab, Mitel Contact Center, Grandstream Analog Telephone Adapters (ATA), and Amazon Web Services (AWS) Connect is strongly preferred.

This is an excellent opportunity for an experienced IT Telecommunications Engineer who enjoys solving complex technical challenges, improving system performance, and delivering dependable communication solutions that support essential public services.

Key Responsibilities:

• Design, configure, and support enterprise telephony systems, including Mitel MiCollab, PBX environments, voicemail, call routing, and unified communications components.
• Administer and optimize Mitel Contact Center solutions, including queue management, IVR configuration, reporting, agent tools, and workflow customizations.
• Manage VoIP and SIP‑based services, ensuring call quality, system stability, codec alignment, and secure signaling and media transport.
• Support cloud contact center technologies, including Amazon AWS Connect, integrations, call flows, and user provisioning.
• Install, configure, and maintain analog telephony integrations, including Grandstream ATA devices and legacy interfaces required for fax, paging, and specialty endpoints.
• Monitor and troubleshoot telecommunications performance, including call quality, endpoint issues, SIP trunking, SBC configurations, and network‑related voice disruptions.
• Participate in telecom lifecycle management, including system upgrades, vendor coordination, firmware updates, and technology modernization initiatives.
• Maintain documentation, including architecture diagrams, configuration standards, call flow mappings, and operational runbooks.
• Ensure compliance with security practices, voice network segmentation, encryption standards, and identity/access controls.
• Provide Tier II/Tier III support for telecom incidents, escalations, contact center issues, and urgent service needs.

Skills & Qualifications:

• Strong understanding of VoIP, SIP protocols, codecs, PBX architectures, and voice network fundamentals.
• Experience supporting Mitel MiCollab and Mitel Contact Center platforms.
• Hands‑on expertise with AWS Connect configuration and operation preferred.
• Familiarity with Grandstream ATA devices and analog integrations.
• Ability to diagnose and resolve telecom issues across physical, network, and application layers.
• Experience with SBCs, SIP trunks, carrier services, and QoS configuration.
• Knowledge of network fundamentals including VLANs, routing, DHCP options, firewalls, and packet capture analysis.
• Strong documentation, analytical, and communication skills.

Soft Skills:

• Strong problem‑solving and diagnostic capability
• Excellent communication and customer service skills
• Ability to work independently and collaboratively
• High attention to detail and commitment to reliability

The City of Chesapeake offers an exceptional range of benefits.

Required Qualifications

Vocational/Educational Requirement: Requires any combination of education and experience equivalent to a bachelor’s degree in computer science, information systems, or a closely related field.

Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of two years of related, full‑time equivalent experience.

Special Certifications and Licenses: Requires a valid driver’s license with a driving record that complies with the City’s Driving Standards. CompTIA A+, CompTIA Network+, MCITP Exchange Server, and Microsoft Server 2008 Active Directory certifications preferred.

Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑term department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Mitel MiCollab / MiVoice Business certifications
• CompTIA Network+ or CCNA

Job Open Date

Job Open Date 09/10/2026

Job Close Date

Job Close Date 10/02/2026

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Occasionally- Up to 1/3 of the time.

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasionally- Up to 1/3 of the time.

Lifting

Lifting Occasional- Up to 1/3 of the time.

Lifting Amount

Lifting Amount Exerting up to 20 to 50 lbs

Carrying

Carrying Rarely- Less than 1 hour per week.

Carrying Weight

Carrying Weight Exerting up to 20 to 50 lbs

Pushing/Pulling

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 20 to 50 lbs

Reaching

Reaching Rarely- Less than 1 hour per week.

Handling Rarely- Less than 1 hour per week.

Fine Dexterity

Fine Dexterity Continuously- 2/3 or more of the time.

Kneeling

Kneeling Rarely- Less than 1 hour per week.

Crouching

Crouching Rarely- Less than 1 hour per week.

Crawling

Crawling Rarely- Less than 1 hour per week.

Bending

Bending Rarely- Less than 1 hour per week.

Twisting

Twisting Rarely- Less than 1 hour per week.

Climbing

Climbing Rarely- Less than 1 hour per week.

Balancing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls Rarely- Less than 1 hour per week.

Machines, Tools, Equipment and Work Aids Used

Laptop/Desktop, printers, copiers, telephone, general office equipment.

Protective Equipment Required

None

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases N = Never

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust N = Never

Extreme Temperatures

Extreme Temperatures N = Never

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity N = Never

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Frequently- From 1/3 to 2/3 of the time.

Emergency Situations

Emergency Situations Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Occasionally- Up to 1/3 of the time.

Noisy/Distracting Environment Rarely- Less than 1 hour per week.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned.

The position is the primary on all task assigned.

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No