Customer Service Clerk I

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

City of Chesapeake Virginia is seeking a Customer Service Clerk I for the Police Animal Services division in Chesapeake, VA. The role supports adoptions, redemptions, and animal services, serving as the welcoming face for visitors and guiding them through processes.

Responsibilities include handling adoptions, fees, records, and education on pet ownership. A high school diploma or GED and 3 months related experience are required; familiarity with Microsoft Outlook/SharePoint helps.

Qualifications

• Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
• Minimum of three months of related, full-time equivalent experience.
• May require valid driver’s license and driving record in compliance with City Driving Standards.
• Employees may be expected to work hours in excess of their normally scheduled hours and city emergencies.

Responsibilities

• Provide warm, professional, and efficient service to all visitors in person, by phone, and via email.
• Facilitate animal adoptions, intakes, transfers, redemptions, and related processes per policies.
• Review and approve adoption applications, ensuring eligibility.
• Educate the public on responsible pet ownership and applicable ordinances.
• Collect and process fees and donations; issue receipts and educational materials.
• Reconcile and report financial transactions daily and monthly.
• Maintain records in the department’s software system including medical records and licenses.
• Receive and document lost and found reports; notify owners as needed.
• Maintain inventory and submit purchase requests for supplies.
• Uphold citizen privacy and communicate concerns to supervisors.
• Distribute surveys and collect feedback to improve services.

Skills

Customer service

Communication

Data entry

Multitasking

Computer literacy

Team player

Education

High school diploma or GED

Tools

Microsoft

Outlook

SharePoint

Job description

Please see Special Instructions for more details.

Drug Screening: MARIJUANA

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

Position Information

Working Title of Vacant Position

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department POLICE

Division

Division POLICE ANIMAL SERVICES

Requisition Number

Requisition Number 2026444

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Shift: The shelter is open seven days a week.
[Dependent on operational needs and will include weekends.]
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA {2100 S Military Hwy}

Position Driving Requirement

Position Driving Requirement O - Occasional

Pay Grade

Pay Grade GE02

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

$17.50 – $23.19 per hour
Depending on qualifications and experience

Job Description

Are you passionate about animals and enjoy helping people? Chesapeake Police Animal Services is looking for a compassionate and enthusiastic Customer Service Clerk I to join our front-line team. In this rewarding role, you’ll support our mission of animal welfare by assisting citizens with adoptions, redemptions, and animal services—ensuring both pets and people receive the highest quality of care and service.

As a key team member, you’ll be the welcoming face of our facility, guiding citizens through the adoption process, reuniting lost pets with their families, and providing essential education on responsible pet ownership. Your work will directly contribute to positive outcomes for animals in our care and help us build a more compassionate community.

Primary Responsibilities:

• Provide warm, professional, and efficient service to all visitors in person, by phone, and via email.
• Facilitate animal adoptions, intakes, transfers, redemptions, and other related processes in accordance with established policies.
• Review and approve adoption applications, ensuring all candidates meet eligibility criteria.
• Educate the public on responsible pet ownership and applicable city, state, and federal animal ordinances.
• Collect and process fees and donations; issue receipts and provide relevant educational materials.
• Accurately reconcile and report financial transactions on a daily and monthly basis.
• Maintain and update records in the department’s software system, including animal medical records, licenses, and reports.
• Receive and document lost and found reports; track pet identification and notify owners as needed.
• Maintain inventory and submit purchase requests for customer service-related supplies.
• Uphold citizen privacy and ensure concerns are communicated appropriately to supervisors.
• Distribute surveys and collect feedback to help improve services and community engagement.

What We’re Looking For:

• A friendly, energetic, and professional individual with a passion for public service and animal care.
• Strong communication and interpersonal skills with the ability to handle sensitive or emotional situations with empathy.
• Detail-oriented with excellent organizational skills and the ability to multitask effectively.
• Comfortable with computers and data entry; experience with customer-facing software is a plus.
• Ability to thrive in a fast-paced, team-oriented environment.

This is more than just a customer service job—it’s a chance to make a meaningful difference in the lives of animals and the people who love them. If you’re ready to join a mission-driven team where every day brings new opportunities to help, we’d love to meet you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of three months of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES : May require certifications depending on the department. Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with City Driving Standards .

SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or citywide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

PREFERRED REQUIREMENTS : Experience with Microsoft, Outlook and SharePoint. Strong customer service skills.

Job Open Date 09/19/2026

Job Close Date 09/24/2026

Special Instructions to Applicants Drug Screening: MARIJUANA In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL ) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Occasionally- Up to 1/3 of the time.

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasionally- Up to 1/3 of the time.

Lifting

Lifting Rarely- Less than 1 hour per week.

Lifting Amount

Lifting Amount Exerting up to 10 lbs

Carrying

Carrying Rarely- Less than 1 hour per week.

Carrying Weight

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching

Reaching Occasionally- Up to 1/3 of the time.

Handling N = Never

Fine Dexterity

Fine Dexterity Occasionally- Up to 1/3 of the time.

Kneeling

Kneeling N = Never

Crouching

Bending Rarely- Less than 1 hour per week.

Twisting

Twisting Rarely- Less than 1 hour per week.

Climbing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls N = Never

Machines, Tools, Equipment and Work Aids Used

Protective Equipment Required

Gloves, ear plugs, Smocks

Health and Safety D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases M = Several Times Per Month

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

Other D = Daily

If Other, Description

If Other, Description Animals

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust S = Seasonally

Extreme Temperatures

Extreme Temperatures S = Seasonally

Noise and Vibration

Noise and Vibration W = Several Times Per Week

Fumes and Odors

Fumes and Odors M = Several Times Per Month

Wetness/Humidity

Wetness/Humidity S = Seasonally

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Primary Work Location Office Environment, Other - Animal Care Facility

Non-Physical Demands C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Frequently- From 1/3 to 2/3 of the time.

Emergency Situations

Emergency Situations Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time.

Tedious or Exacting Work

Tedious or Exacting Work Occasionally- Up to 1/3 of the time.

Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

Shelter Attendants, Animal Control Officers, or Supervisors can assists with answering the phones and communicating with citizens.

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No