Customer Service Representative Dispatcher

Mr. Rooter of Waynesboro; Waynesboro (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Job summary

Join Mr. Rooter of Waynesboro as a Customer Service Representative, where you will play a vital role in delivering exceptional customer service. Your duties include handling incoming calls, scheduling services, and ensuring customer satisfaction. We seek self-motivated individuals with a positive attitude and strong communication skills.

Qualifications

• Minimum two years of administrative experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service technicians.

Skills

Communication

Attention to Detail

Teamwork

Job description

Benefits:

401(k)

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail, and personal contacts
• Perform other duties as needed, which may include cross-training in related positions; must have strong dispatching skills.

Job Requirements:

• Minimum two years of administrative experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment-related decisions related to its franchised business.