Customer Service Rep — Growth, Training & Team Impact

Guild Garage Group; Marietta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, Dental

PTO and Holidays

401k with matching

Employee discount

Employee referrals

Job summary

Guild Garage Group LLC, doing business as All 4 Seasons, is seeking a customer service representative in Marietta, GA. You will support customers by phone, email, and chat, delivering empathetic, professional service and maintaining accurate records.

The role emphasizes a team-first culture, opportunities for advancement, and hands-on training to become a go-to expert in our growing local company.

Qualifications

• 1+ year in a customer service role (bonus if home services or tech)
• Excellent communication and active listening skills
• Strong organization, time management, and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a big plus (training provided)
• Team player excited about growth and impact
• High school diploma or equivalent

Responsibilities

• Assist customers via phone, email, and chat with a positive, empathetic approach
• Handle a high volume of calls with confidence and efficiency
• Work across channels to solve problems and provide updates
• Record customer interactions accurately
• Identify opportunities to upsell or recommend services
• Collaborate with technicians and team members for seamless service
• Learn services deeply to become a go-to expert

Skills

Customer service

Communication

Multitasking

Calm under pressure

ServiceTitan familiarity

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group LLC, doing business as All 4 Seasons, is seeking a customer service representative in Marietta, GA. You will support customers by phone, email, and chat, delivering empathetic, professional service and maintaining accurate records.

The role emphasizes a team-first culture, opportunities for advancement, and hands-on training to become a go-to expert in our growing local company.