Customer Service Pro: Growth, Training & Team Impact

Guild Garage Group; Meridian (ID); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

Holidays

401k and matching

Employee discount

Employee referral

Training & mentorship

Growth opportunities

Job summary

Guild Garage Group LLC is seeking a friendly, proactive Customer Service Representative to support customers of Action Garage Doors from our Meridian, ID office. You’ll be the voice of the company across phone, email, and chat, delivering empathetic, professional service and driving satisfaction.

You’ll handle inquiries, track interactions, and identify opportunities to recommend additional services while collaborating with technicians and team members to ensure seamless service.

Qualifications

• 1+ year in a customer service role.
• Excellent communication and active listening skills.
• Familiarity with ServiceTitan is a big plus.
• High school diploma or equivalent.

Responsibilities

• Be the voice of Action Garage Doors, supporting customers via phone, email and chat.
• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services.

Skills

Customer service

Communication

Multitasking

Organization

Active listening

ServiceTitan

Education

High School Diploma

Tools

ServiceTitan

Job description

Guild Garage Group LLC is seeking a friendly, proactive Customer Service Representative to support customers of Action Garage Doors from our Meridian, ID office. You’ll be the voice of the company across phone, email, and chat, delivering empathetic, professional service and driving satisfaction.

You’ll handle inquiries, track interactions, and identify opportunities to recommend additional services while collaborating with technicians and team members to ensure seamless service.