Customer Service Call Center

Adecco US, Inc.; Clayton (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

Adecco US, Inc. is seeking a reliable Call Center Customer Service Representative to serve as the main contact for customers, handling inbound and outbound calls, resolving inquiries, and delivering excellent service. The ideal candidate has strong communication skills, a high school diploma, basic computer proficiency, and the ability to stay punctual.

The role emphasizes attendance, teamwork, and adherence to policies while meeting productivity and customer satisfaction goals.

Qualifications

• High school diploma or GED required.
• Previous call center experience preferred.
• Strong verbal and written communication skills.
• Ability to navigate multiple computer systems simultaneously.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Professional, dependable, and team-oriented attitude.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide accurate information regarding products, services, account status, and procedures.
• Resolve customer concerns, complaints, and inquiries in a courteous and timely manner.
• Document customer interactions and update records within company systems.
• Make outbound calls as needed for follow-up, customer support, or service-related requests.
• Meet established productivity, quality, and customer satisfaction goals.
• Collaborate with supervisors and team members to resolve complex customer issues.
• Maintain professionalism and confidentiality when handling customer information.
• Adhere to company policies, procedures, and compliance guidelines.

Skills

Strong communication skills

Verbal and written communication

Multitasking in fast-paced environment

Problem-solving and conflict-resolving

Professional, dependable and team‑or‑i

Education

High school diploma or GED

Tools

CRM software

Job description

We are seeking a reliable and customer-focused Call Center Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, handling inbound and outbound calls, resolving inquiries, and delivering exceptional service. The ideal candidate possesses strong communication skills, a positive attitude, and a commitment to maintaining excellent attendance and punctuality.

Key Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide accurate information regarding products, services, account status, and procedures.
• Resolve customer concerns, complaints, and inquiries in a courteous and timely manner.
• Document customer interactions and update records within company systems.
• Make outbound calls as needed for follow-up, customer support, or service-related requests.
• Meet established productivity, quality, and customer satisfaction goals.
• Collaborate with supervisors and team members to resolve complex customer issues.
• Maintain professionalism and confidentiality when handling customer information.
• Adhere to company policies, procedures, and compliance guidelines.

Qualifications

• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Professional, dependable, and team-oriented attitude.

Attendance & Reliability Requirements

Consistent attendance and punctuality are critical for success in this role. Employees are expected to report to work on time for their scheduled shift of 9:00 AM to 6:00 PM, Monday through Friday. Due to the impact on team performance and customer service levels, excessive absenteeism, tardiness, or unscheduled time off may result in corrective action.

Physical Requirements

• Ability to remain seated and work at a computer workstation for extended periods.
• Ability to communicate clearly via telephone and headset throughout the workday.

Pay Details:

$15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.