Remote Customer Service Representative

Adecco US, Inc.; Dublin (CA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plan

Paid leave

Job summary

Adecco US, Inc. in Dublin, CA is seeking a Customer Service Representative to resolve inquiries and refunds across store operations, financial issues, and correspondence.

This remote, temp-to-hire opportunity lets you work directly with a Fortune 500 corporate HQ while supporting daily operations. You will handle calls, emails, and letters, maintain records in the Customer Call database, and collaborate with District Managers and Stores.

Qualifications

• High school diploma.
• 2 years of customer service experience required.
• 2 years of call center experience preferred.
• 2 years of retail experience preferred.
• Spanish speaking is a plus.
• Proficient within MS Office - Word, Excel, and Access.
• Strong written and verbal communication skills.

Responsibilities

• Responds to customer inquiries through phone, letter, e-mail and fax.
• Resolves customer complaint issues by phone, e-mail and letters.
• Provides an excellent level of customer service both internally and externally.
• Utilizes strong phone skills when speaking with customers.
• Understands and implements company policies and procedures consistently.
• Records all inquiries in the Customer Call database.
• Interacts and follows up with District Managers, Stores and other Corporate Departments.
• Associate must develop and maintain advanced knowledge of the company's Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.
• Ability to work well within a team environment as well as independently.
• Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.
• Responsible for maintaining all necessary records while keeping current on the day-to-day workload. Responses to customers in a timely manner.
• Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards, credit issues.
• Provides support for Store Operations projects as needed.

Skills

Customer service

MS Office

Communication skills

Education

High school diploma

Tools

Refund Control

Electronic Journal

Valuelink

Client Line

Solutran

Customer Service Call database

Job description

Join Adecco in a dynamic, corporate environment based in Dublin, CA. This is an exciting remote, temp-to-hire opportunity to work directly with a Fortune 500 company at their Corporate Headquarters. If you have a solid background in customer service support and are looking to advance your career within a reputable organization, this position is ideally suited for you.

About the Role:

As a Customer Service Representative, you will be responsible for resolving customer inquiries and complaints related to store operations, refunds, and financial issues through phone, email, and written correspondence. Maintains accurate records, processes related documentation, and collaborates with stores and corporate departments to ensure timely issue resolution. Applies company policies, strong judgment, and customer service expertise to support daily operations and special projects.

Key Responsibilities:

• Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.

• Resolves customer complaint issues by phone, e-mail and letters.

• Provides an excellent level of customer service both internally and externally.

• Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize and respond in a friendly manner to customer issues.

• Understands and implements company policies and procedures consistently.

• Records all inquiries in the Customer Call database.

• Interacts and follows up with District Managers, Stores and other Corporate Departments.

• Associate must develop and maintain advanced knowledge of the company's Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.

• Ability to work well within a team environment as well as independently.

• Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.

• Responsible for maintaining all necessary records while keeping current on the day-to-day workload. Responses to customers in a timely manner.

• Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards, credit issues.

• Provides support for Store Operations projects as needed.

Qualifications:

• High school diploma

• 2 years of customer service experience required

• 2 years of call center experience preferred

• 2 years of retail experience preferred

• Spanish speaking is a plus

• Proficient within MS Office - Word, Excel, and Access

• Strong written and verbal communication skills

Additional Details:

• Full-time work hours Monday through Friday - 9:30am - 6:00pm Pacific Standard Time.

• Remote work model.

• Weekly pay! - You receive a paycheck every Friday for the previous week's work.

Why Join Adecco?

This role offers a unique opportunity to gain valuable experience in a corporate setting, with room for professional growth. Adecco supports your career development and provides a collaborative environment where your contributions make a real impact.

Pay Details:

$19.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.