Customer Service Call Center

Adecco US, Inc.; Charlotte (NC); Remote; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Paid leave

Holiday pay

Zusammenfassung

Adecco US, Inc. is seeking professional and detail-oriented Remote Customer Support Representatives to support a high-volume contact center focused on customer support and case-related services for legal settlements.

You will handle inbound and outbound calls, assist customers with account and settlement questions, document interactions, navigate multiple systems, and maintain confidentiality while delivering a high-quality customer experience in a fast-paced, metrics-driven environment.

Qualifikationen

• Strong verbal and written communication skills
• Comfortable working in a fast-paced, metrics-driven environment
• Strong computer navigation and multitasking abilities
• Ability to type and document information accurately
• Ability to work independently in a remote environment
• Professional demeanor with strong attention to detail

Aufgaben

• Handle inbound and outbound customer interactions professionally and efficiently
• Assist customers with account inquiries, settlement-related questions, and general support needs
• Accurately document customer interactions and case details
• Navigate multiple systems and applications simultaneously
• Maintain confidentiality and professionalism when handling sensitive information
• Meet productivity, quality, and service-level expectations
• Follow established workflows, scripts, and compliance procedures
• Demonstrate strong listening, problem-solving, and de-escalation skills

Kenntnisse

Strong communication

Computer navigation

Customer-first mindset

Multitasking

Problem-solving

De-escalation

Tools

CRM software

Jobbeschreibung

Adecco is seeking professional and detail-oriented Remote Customer Support Representatives to support a high-volume contact center environment focused on customer support and case-related services related to legal settlements.

This role is ideal for candidates with strong communication skills, computer navigation abilities, and a customer-first mindset. Representatives will support customers through inbound and outbound communication while maintaining professionalism, empathy, accuracy, and confidentiality.

This is a fast-paced environment that requires multitasking, problem-solving, and the ability to navigate multiple systems while delivering a high-quality customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently

• Assist customers with account inquiries, settlement-related questions, and general support needs

• Accurately document customer interactions and case details

• Navigate multiple systems and applications simultaneously

• Maintain confidentiality and professionalism when handling sensitive information

• Meet productivity, quality, and service-level expectations

• Follow established workflows, scripts, and compliance procedures

• Demonstrate strong listening, problem-solving, and de-escalation skills

Qualifications

• Previous call center, customer service, or contact center experience preferred

• Strong verbal and written communication skills

• Comfortable working in a fast-paced, metrics-driven environment

• Strong computer navigation and multitasking abilities

• Ability to type and document information accurately

• Ability to work independently in a remote environment

• Professional demeanor with strong attention to detail

Technical Requirements

• Reliable high-speed internet connection

• Comfortable using multiple computer systems and applications

Candidates may be required to complete:

• Computer literacy assessments

• Typing/data entry assessments

• Customer service simulations

What We’re Looking For

• Communicate clearly and professionally

• Demonstrate empathy and patience

• Thrive in structured environments

• Have strong critical thinking and problem-resolution skills

• Can adapt quickly to new processes and technology

Bilingual Spanish is a plus

Pay Details:

$21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.