Call Center Representative (Onsite | 2nd shift)

Adecco US, Inc.; Mesa (AZ); On-site; USD 26,000 - 29,000; Full time

Job summary

Adecco US, Inc. in Mesa, AZ is hiring a Customer Service Call Center Representative. This entry-level role answers and resolves customer inquiries, providing product information and empathetic support on an on-site, full-time basis.

You will log interactions, collaborate with colleagues, and participate in ongoing training. Availability includes Sundays through Saturdays, 10:30 AM–9:00 PM, with a training window 11:30 AM–8:00 PM. Pay is $19.50 per hour.

Qualifications

• Entry-Level Customer Service Call Center Representative.
• Respond to customer inquiries and provide product information.
• Resolve issues and escalate when needed.

Responsibilities

• Answer inbound calls in a professional and courteous manner.
• Provide accurate information about products, services and policies.
• Address inquiries, concerns and complaints effectively and empathetically.
• Log customer interactions in company systems and maintain records.
• Resolve issues promptly while ensuring customer satisfaction.
• Collaborate with team members and other departments to achieve goals.
• Participate in ongoing training and development to enhance skills.
• Follow up with customers to ensure resolution and satisfaction.

Skills

Inbound calls handling

Customer service

Problem resolution

Empathy

Communication

Job description

Adecco is hiring a Customer Service Call Center Representative, in Mesa, Az.

Job Summary: As an Entry-Level Customer Service Call Center Representative, you will be the first point of contact for our customers. Your primary responsibilities will include answering inbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services. This is a great opportunity for individuals looking to start their career in customer service. Tech support and troubleshooting is a plus!

Full-Time | On-Site | Permanent

Pay: $ 19.50/hour

Availability Needed: Sunday–Saturday, between 10:30 AM–9:00 PM

Training Schedule: 11:30 AM–8:00 PM

Key Responsibilities:

• Answer inbound calls in a professional and courteous manner.

• Provide accurate information to customers regarding products, services, and policies.

• Address customer inquiries, concerns, and complaints effectively and empathetically.

• Utilize company systems to log customer interactions and maintain detailed records.

• Resolve issues promptly while ensuring customer satisfaction.

• Collaborate with team members and other departments to achieve company goals.

• Participate in ongoing training and development to enhance your skills and knowledge.

• Follow up with customers as needed to ensure resolution and satisfaction.

Pay Details: $19.50 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.