Customer Service & Billing Specialist – Utilities & Fiber

Traverse City Light & Power; Traverse City (MI); On-site; USD 33,737 - 50,613; Full time

Benefits offered by this job

Health insurance

100% employer-paid dental and vision insurance

10% employer contribution to retirement plan

Job summary

A municipal utility provider in Traverse City seeks a Customer Service Representative to act as a liaison for customer inquiries and issues. Responsibilities include managing service activations, resolving complaints, and performing clerical accounting tasks. Candidates should have a high school diploma or equivalent and three years of relevant experience. A Michigan Vehicle Operator’s License is required. The position offers competitive pay and a supportive work environment focused on community impact.

Qualifications

• High school diploma or equivalent required.
• Minimum of three years’ related experience.
• State of Michigan Vehicle Operator’s License required.

Responsibilities

• Serve as primary contact for customer inquiries via various channels.
• Manage customer complaints and provide solutions.
• Perform clerical accounting duties including payment processing.

Skills

Customer service

Accounting principles

Communication skills

Mathematical computation

Detail-oriented

Education

High school diploma or equivalent

Certification in accounting preferred

Tools

Multi-line phone systems

Spreadsheet software

Job description

A municipal utility provider in Traverse City seeks a Customer Service Representative to act as a liaison for customer inquiries and issues. Responsibilities include managing service activations, resolving complaints, and performing clerical accounting tasks. Candidates should have a high school diploma or equivalent and three years of relevant experience. A Michigan Vehicle Operator’s License is required. The position offers competitive pay and a supportive work environment focused on community impact.