Customer Service & Billing Specialist

WEC Energy Group, Inc.; Benton Harbor (MI); On-site; USD 34,000 - 51,000; Full time

Job summary

Michigan Gas Utilities, a subsidiary of WEC Energy Group, seeks a Customer Service Associate in Benton Harbor, Michigan. The role supports customers with service requests, billing inquiries, and data entry to ensure accurate records.

The position requires strong customer service experience, familiarity with CIS systems, and proficiency in Microsoft Office. It also involves administrative duties and coordination with field crews to maintain operations. Compensation aligns with pay range noted.

Qualifications

• 3+ years - customer service, billing and spreadsheet creation for monitoring processes.
• High School Diploma, HSED, or GED.

Responsibilities

• Handle customer requests: communicate technical information to customers, contractors and crews.
• Support field personnel.
• Process work requests: process paperwork, process billings.
• Communicate with various parties in job planning.
• Effectively utilize specialized computer applications dealing with customer billing.
• Prepare correspondence as required.

Skills

Customer service

Billing

Spreadsheet creation

Education

High School Diploma / GED equivalent

Tools

Microsoft Excel

Microsoft Word

Adobe Acrobat

Job description

Michigan Gas Utilities, a subsidiary of WEC Energy Group, seeks a Customer Service Associate in Benton Harbor, Michigan. The role supports customers with service requests, billing inquiries, and data entry to ensure accurate records.

The position requires strong customer service experience, familiarity with CIS systems, and proficiency in Microsoft Office. It also involves administrative duties and coordination with field crews to maintain operations. Compensation aligns with pay range noted.