Customer Service & Billing Specialist

Michigan Gas Utilities (MGU); Benton Harbor (MI); On-site; USD 34,000 - 51,000; Full time

Job summary

Michigan Gas Utilities is seeking a Customer Service Associate in Benton Harbor, Michigan. The role focuses on providing efficient customer service, handling requests for new services, maintaining records, and assisting with billing and accounting tasks.

The successful candidate will use CIS systems, perform data entry and office duties, and support a safe, efficient office environment. This position calls for strong communication and organizational skills in a utilities setting.

Qualifications

• 3+ years of customer service, billing and spreadsheet creation experience.
• High School Diploma, HSED, or GED.
• Experience with Microsoft Office and Adobe products.

Responsibilities

• Handle customer requests: communicate technical information to customers, contractors and crews. Obtain additional information and forward to appropriate parties.
• Support field personnel.
• Process work requests: process paperwork, process billings.
• Communicate with various parties in job planning.
• Effectively utilize specialized computer applications dealing with customer billing.
• Prepare correspondence as required.

Skills

Customer service

Billing

Spreadsheet creation

Education

High School Diploma

Tools

Excel

Word

Adobe

Job description

Michigan Gas Utilities is seeking a Customer Service Associate in Benton Harbor, Michigan. The role focuses on providing efficient customer service, handling requests for new services, maintaining records, and assisting with billing and accounting tasks.

The successful candidate will use CIS systems, perform data entry and office duties, and support a safe, efficient office environment. This position calls for strong communication and organizational skills in a utilities setting.