Customer Service & Billing Specialist — 2nd Shift/Weekend

Idlogistics; Kentucky; On-site; USD 30,000 - 32,000; Full time

Job summary

Idlogistics in Kentucky seeks a customer service associate to handle inquiries, orders and complaints with prompt, courteous service. You will work with on-site management on product questions, shipping, receiving and billing.

The role requires strong communication, data entry and MS Office proficiency, with 3 years of client service experience preferred. Shift details and pay rates are listed above.

Qualifications

• High School Diploma or GED; 3 years customer service preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and data entry.
• Bachelor’s degree in business or similar preferred.

Responsibilities

• Respond to inquiries, process orders, and handle complaints promptly.
• Coordinate shipping and receiving with management and supervisors.
• Process billing and invoicing with tight turnaround times.
• Serve as liaison between warehouse, office, and customers on invoicing and credits.
• Maintain effective daily communication with customers and internal teams.

Skills

Customer service

Written & verbal communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Idlogistics in Kentucky seeks a customer service associate to handle inquiries, orders and complaints with prompt, courteous service. You will work with on-site management on product questions, shipping, receiving and billing.

The role requires strong communication, data entry and MS Office proficiency, with 3 years of client service experience preferred. Shift details and pay rates are listed above.