Customer Service Representative 1st & 2nd shift

Idlogistics; Kentucky; On-site; USD 30,000 - 32,000; Full time

Job summary

Idlogistics in Kentucky seeks a customer service associate to handle inquiries, orders and complaints with prompt, courteous service. You will work with on-site management on product questions, shipping, receiving and billing.

The role requires strong communication, data entry and MS Office proficiency, with 3 years of client service experience preferred. Shift details and pay rates are listed above.

Qualifications

• High School Diploma or GED; 3 years customer service preferred.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and data entry.
• Bachelor’s degree in business or similar preferred.

Responsibilities

• Respond to inquiries, process orders, and handle complaints promptly.
• Coordinate shipping and receiving with management and supervisors.
• Process billing and invoicing with tight turnaround times.
• Serve as liaison between warehouse, office, and customers on invoicing and credits.
• Maintain effective daily communication with customers and internal teams.

Skills

Customer service

Written & verbal communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

2nd shift

Shift Hours: Monday-Thursday 430pm-3:00am

Payrate: $22/hr

Weekend

Shift hours: Friday, Saturday & Sunday 6am-630pm

Payrate: $23/hr

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite