Customer Care & Shipping/Billing Specialist

Idlogistics; Blue Springs (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Idlogistics is seeking a customer service-focused professional to handle inquiries, process orders, and manage billing and invoicing. The role requires strong communication skills and collaboration with on-site management to resolve issues efficiently.

Responsibilities include coordinating shipping/receiving, serving as a liaison with customers, and ensuring accurate data entry while adhering to safety and GMP-related guidelines.

Qualifications

• High School Diploma or GED, or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned

Skills

Customer service

Written communication

Verbal communication

Data entry

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Idlogistics is seeking a customer service-focused professional to handle inquiries, process orders, and manage billing and invoicing. The role requires strong communication skills and collaboration with on-site management to resolve issues efficiently.

Responsibilities include coordinating shipping/receiving, serving as a liaison with customers, and ensuring accurate data entry while adhering to safety and GMP-related guidelines.