Customer Service Representative

Inframark LLC; Florida; On-site; USD 19,000 - 28,000; Full time

Job summary

Inframark LLC is seeking a Customer Service Representative II to handle and process incoming calls and requests from customers, both by phone and in person. The role involves order processing, data entry, and ensuring accurate customer records, with opportunities to assist across billing and basic accounting tasks.

The ideal candidate will have aHigh School Diploma or GED and 2-4 years related experience, strong Microsoft Office skills, and a customer-focused mindset to maintain high service

Qualifications

• High School Diploma or GED; 2-4 years related experience.
• Intermediate proficiency with Microsoft Office and internet.
• Ability to work with basic office equipment and phone systems.
• Ability to type 35 WPM with alpha-numeric keys and a 10-key pad.
• Working knowledge of billing and payment processing; familiar with rate orders and contracts.
• Clear and professional communication; contributes to a positive customer experience.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork; maintains customer information database; generates reports.
• Refers service failure complaints to designated departments for investigation.
• Assists in resolving customer complaints.
• Inputs information regarding inspections and payments.
• Prepares and maintains correspondence with customers.
• May maintain a cash drawer and process cash payments.
• May be responsible for basic accounting responsibilities.
• Responsible for special projects as needed.
• Prepare documentation for adjustments to customer accounts.
• Other duties as assigned.

Skills

Typing 35 WPM

Cash handling

Alpha-numeric keys

Data entry

Microsoft Office

Customer service

Education

High School Diploma or GED

Tools

Phone systems

Billing software

10-key machine

Microsoft Office

Job description

JOB FUNCTION/ PURPOSE

The Customer Service Representative II is responsible for handling and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Maintains customer information database by updating customer information when required. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Assists in resolving customer complaints.
• Inputs information regarding inspections and payments.
• Prepares and maintains correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• May be responsible for basic accounting responsibilities.
• Responsible for special projects as needed.
• Prepare documentation for adjustments to customer accounts.
• Other duties as assigned.

Education/Experience:

High School Diploma or GED. 2-4 years related experience.

Technical:

Intermediate proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Working knowledge of billing and payment processing; Familiar with rate orders & contracts.

Communication:

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality:

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing For Results:

Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.

Leadership & Initiative:

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Operations and Maintenance - Inframark