Senior Billing Specialist - Complex Utilities & Analytics

Inframark LLC; Florida; Híbrido; USD 30.000 - 41.000; Jornada completa

Descripción de la vacante

Inframark LLC is seeking a Billing Representative III to join our billing team. You will be the subject‑matter expert for complex scenarios, rate structures, and dispute resolution, supporting batch billing, UAT for system changes, and cross‑functional initiatives to improve accuracy and customer satisfaction.

You will prepare dashboards, participate in root‑cause analysis, and mentor junior staff while ensuring compliance during audits and regulatory inquiries.

Formación

• 2-4+ years of utility billing/customer care with deep knowledge of rates, adjustments, and billing controls.
• Advanced CIS navigation and strong Excel/reporting skills; AMR/AMI exception handling experience.
• Strong analytical and communication skills; calm, professional approach with customers and stakeholders.

Responsabilidades

• Resolve complex issues (back‑billing, multi‑meter accounts, tax/exemptions, rate disputes, move‑in/out overlap).
• Execute pre‑bill validations and post‑bill audits; investigate anomalies and coordinate corrections across teams.
• Perform UAT for CIS/rate table changes; document test cases/results and recommend go/no‑go.
• Prepare routine dashboards (adjustments, exceptions, re‑bills) and contribute to root‑cause analysis and process fixes.
• Mentor Rep I/II; deliver refresher training and QA feedback; act as escalation point for difficult cases.
• Assist with compliance requests and records for audits and regulatory inquiries.

Conocimientos

CIS navigation

Excel reporting

AMR/AMI handling

Analytical skills

Communication

Educación

Associate's degree

Bachelor's degree preferred

Descripción del empleo

Inframark LLC is seeking a Billing Representative III to join our billing team. You will be the subject‑matter expert for complex scenarios, rate structures, and dispute resolution, supporting batch billing, UAT for system changes, and cross‑functional initiatives to improve accuracy and customer satisfaction.

You will prepare dashboards, participate in root‑cause analysis, and mentor junior staff while ensuring compliance during audits and regulatory inquiries.